Hello @Jonathan102 ,
Here is solution that will not only trigger a notification but also copy the user's comment to the Work notes of the SCTASK itself for better visibility.
Create a new Business Rule configured like this:
Put the following code into Advanced > Script, or adjust as desired.
(function executeRule(current, previous /*null when async*/ ) {
var grTasks = new GlideRecord('sc_task');
grTasks.addQuery('request_item', current.getUniqueValue());
grTasks.query();
while (grTasks.next()) {
grTasks.work_notes = 'Comment added to RITM: ' + current.comments.getJournalEntry(1);
grTasks.update();
}
})(current, previous);
This will trigger the OOTB "Catalog task worknoted" Notfications to the task Assignee or Assignment group.
I verified that this works fine in Service Portal.
Regards,
Robert
Hi @Jonathan102 ,
please follow below process it is working as per your requirement and it is tested on my PDI
1. create event
2.create business rule
3. create Notification
4. create email script
1. create event
filter navigator->system policy->event->registry-> new
2,Business rule:
system definition->business rule->new
3. notification :
system notification->notifications
email script :
system notification->notification email script
Kindly mark my answer as helpful and accept solution if it helped you in anyway.
