Send notification to only new group that added in list collector

lucky24
Tera Contributor

Hi Team,
I have created one custom field called "L1 Group" on the incident form and we have one notification "L1 group notification" that we want to send the group that is added in the field.
I want that when someone added new group in the L1 group field so only that group should be notified, it should not send the notification to exist group which is added before.
Can someone please help me here?

Regards & Thanks
Lucky

5 REPLIES 5

Pradeep Thipani
Mega Sage

Hi @lucky24 ,

 

1)You can add your field in Who will receive, for example:

 

PradeepThipani_0-1727929777674.png

 

2) Add the condition in when to send as the field(L1 Group) changes- so whenever a new field value/group is added it will trigger the notification. example:

 

PradeepThipani_1-1727929907107.png

 

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

Hi Pradeep, 
I did this but it is also sending the notification to existing group.
Suppose "Hardware group" is already present their and I added one new group "Software group" in L1 group field their so only software group should be notified 

Hi @lucky24 ,

 

I have tested with the same conditions in my PDI it is working as expected. Can you send me the screenshots of your configuration so that we can see the exact issue? I have sent you a private message as well.

 

Kind Regards,

Pradeep

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

@lucky24   what is you field type for L1 group ?