Service catalog items opened from Virtual agent have "contact type=self-service".

JMHSN
Tera Contributor

‎12-13-2023 02:29 AM

Does anyone know how to set it up so the contact type is "Virtual agent"? Even conversational requests show as Self-Service. 

 

Thanks! 

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Michael-PHL
Tera Guru

‎12-29-2023 10:45 AM

I have the same question!  Is there a way to have it set to Virtual Agent which is an option...

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