i want to make read only incident list view for one user .
HIIi want to make read only incident list view for one user . can i ?
Forum Posts
We want remove Next UI from all environments , so that SOW view is used primarily.
The technical feasibility of removing the Next UI view.The potential dependencies/risks and impacts on existing functionality.Is it possible all useful features present on Next UI can we make sure all are present/absorbed on SOW?Can we completely Nex...
Unable to fetch Sla displayvalue/sysid in business rule
Hello ServiceNow CommunityI am trying to write business rule to create new Task sla when Assigned to changes.As per the below script new Task sla is being created,but the new sla Defnition is showing blank.I tried hardcoding newSLA.sla value to 'Sys_...
Resolved! My Groups work not available on Landing Page
Hi everyone, since the Xanadu upgrade we do not have the chance to switch between My Work and My Groups Work on the SOW Landing Page since the button was removed. Now we see only our own Work. Does anyone knows if it's a bug or is it planned to be av...
Bulk Approval Option for Service Request from sc_req_item Table.
Is it possible to perform bulk approvals at the second level once the first level approval completed for all bulk requests?
Workflow for Onboarding or Offboarding that are duplicating
We have workflow set up to send out reminders to a manager to complete the on/off board process. However the workflow is not closing when it should and reopening and resending the email. I have attached the workflow and have an event that triggers a...
VA Search metrics export to excel?
Hej. We recently started to use AI Search for VA, which looks really good. Now we need to follow-up on the user search metrics (VA Analytics -> User Search Metrics -> AI Search). It looks to be presented the same way that Contextual Search is, which...
Resolved! Business Rule Client Script to calculate duration field on a custom application
I am trying to calculate a duration field "legal_review_duration" using 2 date/time fields "legal_hold_start" and "legal_hold_end". I created a business rule with the following script. ------------------------------------------- ---------------------...
Need Help with Hierarchical Group Breakdown Filter in PA
Hi all, We’re working on a Performance Analytics solution where we need to filter data (like active incidents) based on parent assignment groups, but still include all child groups under that hierarchy. We’ve attempted to implement this using a custo...
to integrate ServiceNow CMDB with Azure service bus
Need Guidance or referral documents for to integrate ServiceNow CMDB with Azure service bus
Automated Response in Smart Assessments
I have written script in default response of automated response in Smart assessment question. The default response script is appearing thrice in UAT but in DEV it is visible only one time. What could be the possible reason for that? Ideally only one ...
preapartion
Hi all, Am having 3 yrs of experience in support. i want to switch in ServiceNow . i have admin knowledge Can you please guide me how to start ? how to prepare for interviews as 3 yrs of hands on experience . and how to get opportunity in Snow.Tha...
My servicenow administrator fundamenta
My ServiceNow administrator fundamentals are 99 per cent. I don't know where to check. I have now gone through every video. And it's still 99 per cent.
chat re-assignment when it's reach to max wait time messages
Instead of closing chat request after 1 minutes when agent didn't accept the chat, could it try another agent and assign max time wait message and close once there is no agent available in VA in Servicenow.
Resolved! Brazil Timezone (BRT)
Hi I added a new time zone which is BRT but it is not working as expected, I tried creating an incident to test then looking at the time it is created its different from BRT, can anyone kindly assist?