servicenow and AWS cloudwatch integration ?
Hi All,I want to integrate AWS CloudWatch with ServiceNow without event management module? can you suggest a ways to do it.
Forum Posts
Autosys batch job CI discovery
Looking for pointers on how to discover Autosys batch job using discovery . I do see a table cmdb_ci_batch_job already available in CMDB.
Resolved! Create multiple tasks for different Groups
Hi Team, I have requirement where I want to create multiple sub-tasks once the parent task got approved few sub-tasks need to get created and assigned to different groups and then approver record should be attached and any of the group member can app...
How to Ensure Response and Resolution SLAs Are Always Applied Regardless of Initial Incident State?
In our current ServiceNow setup, incidents can be created in any state (not just "New"). However, we've noticed that if an incident is created in a state like "In Progress" or "On Hold," the Response SLA does not trigger since it's only configured to...
Require Rejection Reason on Article Rejection in List View (ServiceNow)
Hi all,Is there any way to enforce a rejection reason when an article is rejected from the list view in ServiceNow?Here’s what I’m trying to achieve:When the state is changed to 'Rejected', the system should require a rejection reason to complete the...
Unable to update current Request with after insert BR
(function executeRule(current, previous /*null when async*/) { var cardOrderSysId = '000e49541b0e0d10683742e7bd4bcbed'; if (current.cat_item.toString() !== cardOrderSysId) { return; } var tinNumber = current.variables.u_tin;...
Audit history visibility restriction.
hi Team,when the user is Platform Administrator or user with "IT_LOCATION_ADMIN" rolewhen the user navigates to Location table in ServiceNow. Then the user should be allowed to view the Audit history for below attributes like city, state, street etc,...
Multi select
Hey there, I created a custome field named "Event" that is of Multi Select type. I want 2 big paragraphs should be shown in the choice list. but I am unable to do so. Kindly help me configure it.Thanks in advance.
Change theme for Header App Shell
Hi All, I am working in Yokohama and trying to change the theme for the Header App Shell to be used in the UI Builder. My client would like the icon and the coloration to be changed. It has been decided that the Workspace App Shell is not what they...
How do you track or record urgent off hours escalations?
Hi All,I have a 24x7 Helpdesk but other teams are 9-5. We have many escalations off hours, moving tickets from Helpdesk to the group but these don't need to be addressed same day. However we often have urgent off-hour escalations to the person on c...
ServiceNow Interview
what are the serviceNow important and popular modules, with which I can get into IT.
How can we create a new incident record with a reply which contains a watermark.
Even for a reply with existing email with watermark can we create a new ticket in servicenow. Is it possible to create a new record with a Reply having watermark. Thanks,Shashank Sharma
Live Agent Chat within two servicenow instance
I have two ServiceNow instance , primary and secondary In primary the agents will be available to chat & in secondary end user use virtual agent for queries or to chat with live agents of primary instance. has anyone done this or provide way how i ca...
Dynamic Filter on Configuration Item doesnt work
I have a dynamic filter screenshot below :which calls the SI : TSDynamicFilter.Script : var TSDynamicFilter = Class.create();TSDynamicFilter.prototype = Object.extendsObject(AbstractAjaxProcessor, {getMyManagedTS: function() { var my_managed_t...
how to send email notifications every 3 days if the request is not approved by the approver.
how to send email notifications every 3 days if the request is not approved by the approver.
