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Resolved! Virtual agent designer

Hey Everyone,  I'm trying to use the virtual agent for the first time . I'm trying to create a new topic block in the designer. still its throwing out an error as below. I tried all the plugins and roles , which seems to be fine. 

AravindKari_0-1750955868523.png
AravindKari by Tera Contributor
  • 1124 Views
  • 2 replies
  • 1 helpfuls

Dashboard issue with Interactive filters

Hi, I am  facing an issue with the top dropdown filters on one of our Performance Analytics dashboards. The dropdown filters — such as Age Range and Assignment Group — are configured under the Breakdown Sources in the dashboard properties.The dashboa...

SatyasaiA by Tera Contributor
  • 1043 Views
  • 2 replies
  • 0 helpfuls

Master Flow handling Catalog Item Requests

We have a requirement to create a master flow  handling Catalog Item Requests, We already have a running flow, wants to make changes in that as per conditions -  Condition 1. When there are multiple RITM for one request, When we change state of first...

Resolved! CMDB & CMDB_CI Difference

Hello FolksCan anyone explain the major difference between the cmdb & cmdb_ci tables in ServiceNow?I understand that cmdb is the parent of cmdb_ci. But what is the key difference between them?Also, can we say that cmdb stores both assest and CI relat...

ChittiS by Tera Expert
  • 3160 Views
  • 1 replies
  • 1 helpfuls

Resolved! CMDB & Cmdb_ci

Hello FolksCan anyone explain the major difference between the cmdb & cmdb_ci tables in ServiceNow?I understand that cmdb is the parent of cmdb_ci. But what is the key difference between them?Also, can we say that cmdb stores both assest and CI relat...

ChittiS by Tera Expert
  • 3475 Views
  • 1 replies
  • 2 helpfuls

Resolved! Custom Workspace

Hi Everyone,I am working on a Custom Workspace and whenever the user navigates to the Homepage of the workspace, a greeting Message Welcome ${UserName) should be Displayed at the top. I know that the logged-in User details are stored in Page properti...

Madhan007 by Tera Contributor
  • 904 Views
  • 2 replies
  • 2 helpfuls

Preapproved change order

When creating a preapproved change (using change models) is there a way to sort the templates by alphabetical order? Or is there some type of grouping ability (such as using categories) so that the user is not presented with all the templates? Thanks...

LoriC by Giga Guru
  • 773 Views
  • 2 replies
  • 0 helpfuls

CSI: CIM and Agile coexisting in a healthy manner

We have Agile module available as well as are implementing CIM shortly.- What do the integration points look like?- What should be managed where -  How can we best set this up this integration to avoid resources needing to work in two modules and to ...

Diane22 by Tera Guru
  • 740 Views
  • 1 replies
  • 0 helpfuls

User criteria script

Hi, I am trying to create a user criteria to check the user's state using a script. I noticed that in sys_user there is a reference field called location.parent pointing to the cmn_location table. I don’t know how to do this dot walk. I also noticed ...

LucasEduarF by Tera Contributor
  • 1846 Views
  • 6 replies
  • 0 helpfuls

Notification email for incident alert

Good morning,it is requested to implement the following email notification for the table Incident Communication Plan [incident_alert]"All IA with Assignment group= ITAM_XXXXX if they have expired "Estimated Recovery Time | u_estimated_recovery_time" ...

RominaF by Tera Contributor
  • 588 Views
  • 1 replies
  • 0 helpfuls