How to create Mean time to resolve report for Incident table without Performance Analytics.
Can someone please guide me step by step on how to create it without using PA ?
Forum Posts
Blackout Schedule "Change Request" Sourc
Hello Community I need to create a blackout period that identifies all changes assigned to specific IT teams. If one of these teams attempts to create a Change Request during the blackout period, ServiceNow should notify them of the conflict.I want t...
Discrepancy Between GlideRecord.getRowCount() and Actual Table Count in cmdb_sam_sw_install
Hi Everyone,I'm encountering a discrepancy between the number of records retrieved using a background script and the actual count shown in the cmdb_sam_sw_install table UI.Here’s the script I’m running:var installGR = new GlideRecord('cmdb_sam_sw_ins...
Resolved! Unable to access HR Lifecycle Events case table from Scheduled job
I have a scheduled job to trigger notifications on the le_case table. I tried to run job as system admin, myself who has admin access and user that has le_case table read/write access. The job runs but fails to retrieve data even though there is matc...
Connect Chat on Yokohama
Hi, My client is currently on the Washington release and is planning to upgrade to Yokohama soon. They are currently using the legacy connect chat and is planning to migrate to agent chat. For now they would like to keep using connect chat for a few...
Live Agent work Item is Getting Rejected with Reason "No Access" in Virtual Agent
Hi SN Community, We have Virtual Agent configured on a single portal to support both HR and IT service requests. Live Agent handoff is also configured for both HR and IT topics. The challenge is with Live Agent routing when a user's conversation incl...
Resolved! I want to print 10 latest incidents in Scripts background
Hi Everyone, If run the below script var inc = new GlideRecord('incident');inc.addActiveQuery();inc.orderByDesc('sys_created_at');inc.setLimit(10);inc.query();while(inc.next()){gs.print(inc.number);} Getting below out put [0:00:00.031] Script comple...
Modify Major Incident Management Workbench.
Is there any way to add columns under impacted services/Affected CIs tab in MIM Workbench View.
Resolved! What is ACL ?
Please give the brief knowledge about the ACL.Thank you !
Resolved! Unable to Load External Websites Inside UI Page via <iframe> in ServiceNow
I'm attempting to embed an external website inside a ServiceNow UI Page using an <iframe>. The goal is to keep users within the platform while displaying external content (such as https://www.google.com) directly in the portal interface. What I've T...
Assignment rules not working on the case form
Hi All,I have created 2 assignment rules with different conditions and different execution orders. But the case is still assigned to the group which having the lowest order assignment rule. If all the conditions are met, then it should be assigned to...
Resolved! Live chat notification/Sound issue. (Agent Workspace)
Agents are getting the notification on receiving the chat first time, but agents are not receiving sound /notifications in between chat with END user & Agent. We can see all the notifications are enabled on workspace. But the sound notification is on...
CIM - Better Filtering for Scalability
I'm using the continuous improvement module to manage improvement efforts, and other departments now want to start using the module within our instance. I'm finding it difficult to picture scaling this to more teams as the only filtering options othe...
Where we can check the logs of Virtual agent inputs
When we create an incident via Virtual agent , some time its takes valid subcategory some time it taking blank value need to know where do we see the logs from VA generated in SNOW :some one help me on this investigation part