How to display the sum of hours of each incident
Hello,I want to display the sum of hours of each incident since opened to closed but my score won't appear.
Forum Posts
Auto-populate assignment groups in the recent selections of the logged-in user
Hi ,I've logged in to the system and I'm creating an incident record. If I click on the assignment group , I want the assignment groups in which the logged-in user is a member to be listed in the recent selections. I will attach the screenshot here. ...
Resolved! Access Dom in email script
Namaste!i was working on an email notification in which i want is that i have two anchor tags one for approve and one for reject i want is that when i click on buttons the requested record gets approved or reject so can anyone tell me how can i use o...
Resolved! Re: Custom Global Tables
I have a requirement that would require a custom table for use in catalog items. The table will store metadata used to drive workflow based on training requirements, owner name for varying rooms, sites across their enterprise. I know it is frowned ...
Configure Branding
While configuring branding I couldn't see the option web client branding under Conversational Interfaces guided setup. Can anyone help me in this pls? Attaching screenshots for reference.
Error while loading the legal portal. " ErrorServer JavaScript error undefined is not a function."
While loading the legal portal I received the below error messagesError Server JavaScript error undefined is not a function.Line number 11 (sys_script_include.94d06ee7db3b04509dd29207db961953.script)Error Failing widget: 'Relevant for you' (6cc836d0d...
Schedule reporting only for Assingment group Manager
Dear Colleagues,is there any possibility to schedule reports that are received only by the Assignment group managers?So when the group manager will change, there is no need to modify the report schedule and still will send the report to the dedicated...
How to prevent users from submitting new change task record?
**submitted in wrong forum by mistake** I need to prevent users from being able to create new change tasks where type = type A, these tasks can only be created automatically when a Change Request is progressed to the Assess state.I have a before inse...
Capture user input from Static Choice and redirect
I am currently working on a Virtual Agent topic in ServiceNow, and I need some help with capturing user input from a "Static Choice" node by enabling the "Conversation Switching" option and then redirecting the user based on their input.Here is what ...
Apply branding
Hi Are there options to alter the colours/fonts in the Teams Actionable /Non actionable provider Notifications - we are using some Record cards in notifications and looking to apply the button /URL link colors /backgrounds similar to the ones we use ...
How to generate a RITM and SCTask through flow designer
Hi,I need to create flow designer, and it should work like when user submit form from the portal it should create RITM and it should assign to some particular group and same group and content should auto populate in SCTASK and when we close the sctas...
I need to autopopulate the datafield in the service catalog
Date field should be auto populate with addition of 7 days from current date and exclusive of holidays/weekends .So I have created schedules and used in the script include and Onload client script .But getting 'javascript browser console error ".
Resolved! have a question regarding inbound email flows.
When an inbound email is processed, In the email logs of the email I is see this log record "Trigger (sys_id) has not issued stop-processing for flow Inbound Email Flow". May I know what is meant by this. Thanks in Advance,Mahesh
Create Incident button from Knowledge Article in Service Portal
I'm trying to add the Create Incident button to a Knowledge Article in the Service Portal. I followed these steps:1. Change the scope to 'Knowledge Management - Service Portal'2. Go to any article and Ctrl+Right click on the widget and select Option...
