When we check in the agent presence history, the agents are available but still getting the 'No agent availability message'. If the agent doesn't accept the chat, might get the 'No agent availability message'. How to check whether the agent get the c...
Good morning!We need to have authorization to transaction CN43N in SAP P20.Our data are:esther.mateos@thyssenkrupp.comID 10390823maria.pulido@thyssenkrupp.comID 20111169Thank you for your help in advanced. Kind Regards;Esther
I have a business rules below to update the translated HTML (tracking_history) field with comments and work notes So far the update is working in english language but somehow it doesn't update the field when i switch the language to french , i canno...
Hello ServiceNow Community, I have a requirement where I need to create the reports based on the conditions below. I am not familiar with how to enforce this logic, and hoping you can help resolve. 1. Filter by Tickets Opened By the user's manager. I...
what are plugins and why we use it?
Can any one pls send most asked all type of real time scenarion base question and answer on ITSM?
Hello community, We have a requirement where users can select up to 50 multi-row values from a catalog form. For each multi-row value, we need to run sub-flows in parallel to trigger approvals and execute automation. Could anyone confirm whether it i...
Hi Everyone, I need to create a report in ServiceNow that shows when Catalog Task(sc_task)was assigned to a group member date and time. I have created the database view for sys_audit and sc_task tables but it will not working as expected.Could you pl...
Hello Team, I want to understand how OOB CI gets sync with previously created asset? As per my understanding we get the asset first and it is recorded in the stockroom. After that asset is assigned to an user and once it comes on network it gets disc...
What is the minimum time duration the survey link can be active.
I created custom field that points to a Custom reference table(which I created)its value showing created on instead of user names when i select the field from custom reference table.For Example: In incident form if we take caller field when we select...
Hello,I have a requirement in one specific form, there is a hidden field variable for the user when he submit the form, as soon as this form is submitted, that field become mandatory and available, that part is working fine. When it goes for the appr...
I am making a catalog item, one of the variables is a multible choice question. What i want to archieve is if the user selects "no" then to show a field message indicating the user they should go to this link https://www.criminalrecords.govt.nz this ...
Hello. In Flow Designer, I have an Update Record step where I am adding a Work Note on a Request Item. The comment will include a user's name (the name is from a previous step in the flow so I could use the "pil" to get their name). Is it possible ...
