Service catalog

[sravya Attluri]

Hello,

can you please help me on the below scenario.

In catalog item there are three fields.

1)Location with options - offshore and Onsite.

2)Country-choice list- India, Japan and Germany.

3) city.

Below is the user case for the above variables.

The Country field must be a choice list having 3 values – India, Japan and Germany.

Once the value for the country field is selected the city field must be made visible and mandatory. Choose any 3 city values of your choice for both Japan and Germany.

The City field must be a choice list and the choices should be populated based on the country selected for Onsite.  For eg. If Japan is selected only cities configured for Japan must be visible and if Germany is selected, the cities configured for Germany only should be selected.

If Offshore is selected, the country field should be auto-populated as India and must be non-editable.

For offshore, the choices for the city field must be populated by default as Chennai, Mumbai and Delhi, and the country value must be set as India and must be non-editable.

Thanks in advance.

Sravya. A

[Aman Kumar S]

Hi @sravya Attluri 

What are you struggling with here, you just have to use the concept of Reference qualifiers here, have you started with anything?

I hope you are clear with the field types that you are going to create, and you will just need to use advanced reference qualifier to make it work.

Here's an article which should help you understand how it works and you can mold it to make it work for your logic:

https://www.servicenow.com/community/developer-articles/catalog-variable-dependency-on-referenced-fi...