ServiceNow Virtual Agent - Create Incident prebuilt topic block is not working

[JennC507]

Since we upgraded to Vancouver, the prebuilt topic block for Create Incident is no longer working. It was working fine pre Vancouver and automatically creating an Incident once the user would describe their issue. 

We have went through and made sure all plug-ins were up to date

We have tested by using the out of the box prebuilt topic block and also duplicating the topic block and saving it, but not making any changes

We have 4 topics that we created in Utah version and those are all still working properly

We have compared the Create Incident topic block from a topic where the topic block is working to a topic where the topic block is not working and settings and scripts are all identical

I have attached a screen shot of the response (I'm having technical issues...) along with the logs. I'm assuming the issue occurs when it stated Invalid Queue: Queue not found, but not sure how to fix the issue

[Sujatha V M]

@JennC507  Please refer the below link, 

https://www.servicenow.com/community/virtual-agent-nlu-forum/creating-an-incident-virtual-agent/td-p...

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[JennC507]

We are trying to use the topic block within a topic.

We have variables set - see screen shot for the variables.

We are still getting the technical difficulties message and conversation ends on its own.

[Sujatha V M]

@JennC507  In your topic screenshot, why dot walked to User ID. Can you try with Variables -> User and share the result? 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[JennC507]

We used the Variables->User->User ID because we were following some tutorial videos. I switched it to Variables>User and then saved the changes and tested, but we are getting the same thing.