ServiceNow Virtual Agent - Support Options Configuration

rahulraj1406
Tera Contributor

‎01-13-2024 12:20 AM - edited ‎01-13-2024 12:21 AM

Hello All, 


I want to customize the options inside the ServiceNow Virtual Agent Support Menu options. 
I just don't want the available options in the Conversational Interfaces Settings, But I want to do changes more then that. I want to know is there any possible ways to "Script" these Support menu options and Create out own option.
More like I need to integrate a Third party Application into these options.
Like can we call a API using Script just within the SN VA Support Menu options.

Thank you, 

Rahul R
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JaeggerLegane
Kilo Sage

‎01-14-2024 01:57 PM

Hello Rahulraj,


These settings can be changed/removed via the following steps:
1. In filter navigator -> conversational interfaces -> settings
2. General tab -> "Branding" -> "View All"
3. Select an existing branding or create a new one

The menu items can be deleted / new ones can be added:

JaeggerLegane_0-1705269063042.png

 

Scripting options are limited in this area, but you can however use a "Link" type menu item, to call an external URL:

JaeggerLegane_1-1705269134871.png

 

Additionally, these settings are stored on table sys_cs_branding so feel free to run any BRs, script includes to match your requirements.

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