Set Reference qualifier to only show assignment group parent for selected company

[mhafizam]

Hello everyone,

I'm trying to filter the available options in the Assignment Group field based on the Company selected.

I've been looking into Reference Qualifiers, but I'm struggling to apply a condition to achieve this. My goal is to ensure that when a new incident has 'Test Company' selected as the Company, the Assignment Group field only displays groups with the parent 'Test ITIL Fulfillers' related to that company.

I'd appreciate any guidance or suggestions on how to set this up. Thanks in advance!

[Nishant8 · Accepted solution]

Hello @mhafizam, Since there is no relationship between Group and Company exist, you might have to do following:

1. Create a reference field on Group table with name company - you can refer user table and replicate same here.

2. Once #1 is complete, go to INC form -> right click and configure dictionary -> Under the 'Dictionary Overrides' relationship, open incident entr

3. Select 'Override Dependent' checkbox and type company there

please try above steps and let me know whether it solves the problem

[mhafizam]

can please explain more on step #1.

Thx

[Nishant8]

Hello @mhafizam , in the step 1, I was talking about creating a reference field that refer to Company table. attaching the screenshot below. But, if you already have any field with such reference then this step is not required.

[Ankur Bawiskar]

@mhafizam 

you can create a dictionary override on Assignment group field and use advanced ref qualifier

how is the groups related to company?

Please share that and then I can help you

If my response helped please mark it correct and close the thread so that it benefits future readers.