Sla Configuration Based on affected users location time zone?
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09-17-2025 03:14 AM
Hi All,
I have created SLA, Based on affected users location time zone . we need trigger SLA. IN Timezone source i have added task.u_affected_user.location.time_zone, but still its not working. Please find the below. Please help me on this screenshot :
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09-17-2025 04:30 AM
Hi Suresh,
This usually happens because the dot-walk path doesn’t always work directly in SLA conditions. Here’s what you can try:
Verify the path:
The time zone is on cmn_location, so u_affected_user.location.time_zone is correct, but it may not resolve in SLA definitions.Recommended workaround:
Create a new field on your task (e.g., u_affected_user_time_zone).
Use a Business Rule to populate it with current.u_affected_user.location.time_zone.
In the SLA definition, set the Time zone source to this new field.
Check your data:
Make sure the affected user has a location, and that location has a time zone defined.
This approach ensures the SLA always gets the correct time zone based on the user’s location.
Hope this helps!
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
