SLA not Attached to the ticket

Garvit1 · ‎09-22-2024

Hi Team,

I need to create a report where SLA not attached to Incident tickets, what filter i can apply to pull out the report.

Please help me with the solution at the earliest, i need to pull out the report for management review.

i have attached the screenshot, how can i create the report regarding the same.

Regards,

Garvit

AndersBGS · ‎09-23-2024

Hi @Garvit1 ,

Create a report based on the incident table with the related condition as shown below:

Remember that it's import to state that "no selected table records". This refers to, that no SLA is attached to the incident.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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View solution in original post

Abbas_5 · ‎09-22-2024

Hello @Garvit1,

Please refer to the screenshot below:

If it is helpful, please mark it as useful and accept the correct solution in future I might be helpful to someone by referring to this similar kind of issue.

Thanks & Regards,

Abbas Shaik

Garvit1 · ‎09-23-2024

@Abbas_5 Hi, I tried with the same conditions but its not giving me the desired results.

please help with the same.

Regards,

Garvit

SP22 · ‎09-22-2024

Hello @Garvit1,

Please see the below screenshot and let me know whether it is useful or not.

Thanks
SP

Garvit1 · ‎09-23-2024

@SP22 Hi, i tried with the same condition but its not giving me the desired result it say no record to display.

Regards,

Garvit

SP22 · ‎09-23-2024

@Garvit1, I have tried by changing the conditions please find the below screenshot and let me know whether it is useful or not.

I have created report on incident table.

Thanks
SP