Hi,
I am using Slack App and enable Event Subscriptions for specific slack channel. Also implemented Scripted REST API in ServiceNow as a listener for slack event and manage to get the slack channel thread replies into SN. But has few queries:
1. Currently Scripted REST API resource is not having the 'Requires authentication' checked hence slack event can post data.
2. If I checked the 'Requires authentication' box then it is not able to communicate as it need authentication, not sure how i set this up so SN api will be secure.
3. Also I would like to attach any files/images replied in slack thread to incident along with reply text.
4. Currently i manage to add only replies threads as a work_note column of SN Incident but they also updating as Guest user not as a specific slack user name.
Any thoughts around this will be appreciable!
Regards,
Bharat
