Software Contract expiration in 4 months

Oussama Aziane
Tera Contributor

‎11-23-2023 10:08 AM

Hi community,

I would like a notification to be sent 4 months before the Software License expires.

I configured the condition Checker as you can see in the image below 
Condition check 4 months.png

But it doesn't work. in my case i choose those dates below to test duration.png

But the expiration field remains empty , instead of getting the value within 4 months.

Can anyone advice on that ? 

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Abbas_5
Tera Sage
Tera Sage

‎11-23-2023 09:21 PM

Hello @Oussama Aziane,
Please refer to the below link:
https://www.servicenow.com/community/itsm-forum/contract-expiration-notification-new-threshold/m-p/6...

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

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