SLAs Templates in excel file
Any idea about what the format for SLAs Template we can used.
Forum Posts
Pre-Notification for Password Expiry to users in Teams and VA Chat
Hi Team, I want to configure password expiry notifications sent to users like 3/7/15/30 Days before in Teams and NAVA Chat, where my user records are in other system. We are getting them using LDAP. How to configure this.Please provide any detailed s...
Script to bulk edit "Can Read" in knowledge articles
Hi, I need to edit the "can read" field for a large number of knowledge articles. I have read in several messages here that this is not an OOTB functionality and a script is needed. Since I am not an IT developer and I cannot create scripts, is there...
Collaborate tab in workspaces
Hello, In SOW, on the incident form there is the collaborate tab I want the same thing for the problem form and if it is possible for SOW and CSM/FSM workspace. Any ideas? Thank you,Elena
Risk Assessment for change
I have a requirement to configure risk assessment for change.I have enable risk assessment plugins (Plugin id: com.snc.change_management.risk_assessment)what I need to do to configure it, I have some questionnaire to replace.which are the scripts use...
Selecting a Knowledge Base in the Portal vs. Search Function
Hello Community,we use several application-specific knowledge bases.When a knowledge base tile is selected in the knowledge portal, the filter is automatically set to that knowledge base, and only content from that knowledge base is displayed.However...
Cannot edit in read-only editor - What is this?
Hello guys, maybe you could help out on this! I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore. Why is this happening? Is there need for a ...
How to hide a specific issue category from Virtual Agent chat?
I want to hide the specific issue category option from the virtual agent chat. Can you please anyone suggest how to remove or hide the specific issue category form the chat options?
Copy multiple attachments from orderguie attachment variables to RITM
I have 3 attachment variables in order guide, i wrote a below business rule to map those attachments to the RITM, but it is copying only one attachments other 2 are not. (function executeRule(current, previous /*null when async*/) {var gr = new Glide...
some fields are hidden on "Update All" / "Update Selected"
Does anyone know if there is a way to control the fields on the form that gets opened if Update Selected or Update All is being used?
Resolved! Duration field data is not showing correctly in Data Visualization ?
Hi,I have an table which contains fields type = Duration. I created data visualizations related to this field inside the table and I noticed the data seems to be incorrect. Here are the attachments My data visualization only have these configurations...
Catalog Task not created when workflow runs (after upgrade to Zurich)
Subject: Catalog Task not created when workflow runs (after upgrade to Zurich) Hello, We have an issue with a catalog item workflow after upgrading our instance to Zurich. Problem When the Request Item (RITM) workflow runs: The workflow starts correc...
How to redirect users to workspace from links in the list view to consult their incidents and RITMs
We dont need to use the UI core anymore to display any incident or RITM, please help
Regarding 3 strike rule
I have a code for 3 strike policy, is there any way around or optimization for it?var MANILA_TZ = 'Asia/Manila';var SCHED_ID = '06d3639edb34e510ee8fdf0bd396199e';var dc = new DurationCalculator();dc.setSchedule(SCHED_ID, MANILA_TZ); // Cache for Cata...
No option to return to initial option to All Topics
Hello Experts, Here in below image there is No option to return to initial option to All Topics,is it achivable to see All Topics option insted of directly exiting the chat?if yes please help with suggetions or hints or ideas.. Thanks in advance.
