We are implementing Now Assist for Virtual Agent, I'm currently doing a simple operation to check the status of my ticket but I'm getting an error"You don't have the required access to complete this request. Try another request." I'm Admin on the pla...
I have created spoke using spoke generator and used open api.In connection I used clientid and secret.I have created connection and credentials and linked to spokeGetting below error on Get oauth tokenOAuth Access or Refresh tokens are not available....
Hi there, How can we change Virtual Agent free-text field with a message which reads "Please type your request" ? Thanks!
Hi All,We deployed the OOTB Incident Categorization model in Task Intelligence with prediction set as Recommendation. While editing Short Description and Description, the defined recommendation message does not appear automatically; it only shows “To...
I have a attachment variable on the catalog form and I created a on change catalog client script that calls Script Include to Copy the attachment from the variable to data source in script include. Tried multiple script and it doesn't do anything v...
Hi All, Is there any option to add UI action on MIM just like view form and resolve button. I have created a UI action called send survey but want to be use that button in major incident workbench. Please suggest me if we have any way to achieve this...
Hi All, We have enabled Task Intelligence for ITSM in non‑prod and are planning to enable it in prod. Is it recommended to export/import the model via Update Sets, and will this also move non‑prod training or test data into production un-necessarily?...
I have a list collector variable which fetch values from "cmdb_sam_sw_install" table. Can we have another table(samp_sw_subscription) added to this list collector variable? In "install" table "user" field is available and in "subscription" table "ass...
I’m currently building a Virtual Agent topic focused on incident creation. The flow works as follows:The agent collects the user’s issue and additional details.It performs a Knowledge Search within the topic to suggest relevant KB articles.If the art...
Hi Everyone,I wanted to understand why validation logic should be implemented using a Before Business Rule instead of an After Business Rule in ServiceNow.In what scenarios is this approach preferred, and what issues can arise if validation is done u...
I have a PA dashboard that tracks number of security incidents created per day. I set Threshold where if over 3000 security incidents are created, send a notification. We want to generate an INC after the threshold is breached and assign it to our te...
Hi All,I am facing an issue with Provider Notifications in Microsoft Teams when using Virtual Agent (VA) with Now Assist enabled.Scenario:Provider notification is triggered from Virtual Agent.When Now Assist is activated in Virtual Agent, notificatio...
We have done LDAP integration in ServiceNow with below condiotions1. Active directory attribure - "objectguid" as coalesce field 2. Importing data scehduled configured for every 6 hours 3. Connection is good but when we check the import set after we ...
Hi Everyone, Requirement 1:There is an out-of-the-box email client template for change requests called “Email to Requested By and Assigned To.” The requirement is to hide this email template when the state is “Closed” or “Cancelled.”However, even aft...
