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Item configuration

Hello All , I have a variable belongs to an Item and this item is linked to an order guide .I want to set a value through a catalog script and this value this depend on when the item is requested directly or this item is requested via the order guide...

KouassiP by Tera Contributor
  • 144 Views
  • 1 replies
  • 1 helpfuls

On call Schedule

Hi , I'm trying to modify the on-call schedule modal in ServiceNow to display the business phone instead of the mobile phone when both numbers are populated in a user's profile. Currently, if both the mobile and business phone fields are filled, the ...

Resolved! Unable to test now assist in virtual agent

I'm creating an LLM virtual agent topic that uses the now assist assistant for QNA-based search through KB articles. However, when I try to test the topic, it keeps on loading and then says the following:Sorry, there was a problem on my side trying t...

Resolved! My group work list

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...

radhamanchi by Tera Contributor
  • 1457 Views
  • 7 replies
  • 2 helpfuls