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Resolved! Emails triggered are not captured on the activity stream

Hi all,When I use email template or the MIM workbenck communication tasks with email as communication channel, all these emails are not captured on the incident activity.But the customer wants the emails sent should be captured on the activity stream...

Rahul134 by Mega Expert
  • 688 Views
  • 11 replies
  • 0 helpfuls

MS Teams Bot Integration

We've been encountering issue in installing the Notify Connector , SSO and the Base chat. What admin access is needed or need to be granted by the microsoft for us to complete this?  

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alt by Tera Contributor
  • 170 Views
  • 1 replies
  • 0 helpfuls

WORKFLOW APPROVAL NOTIFICATION

I have created workflow in that added 'approval-group' block. Basically it is triggering oob approval notification. Requirement: when demand record is updated with attachment this workflow is triggering. while sending notification for approve they sh...

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Prati123 by Tera Contributor
  • 179 Views
  • 1 replies
  • 0 helpfuls

Issue with Auto Refresh Token

Hi All,We are performing an integration using a Spoke in ServiceNow and have configured the oauth_2_0_credentials table to store the OAuth 2.0 credentials. The initial access token was successfully generated, and we set the refresh token lifespan to ...

deepikamara by Tera Contributor
  • 336 Views
  • 3 replies
  • 0 helpfuls

BU Onboarding checklist

Hello Community,Thank you all for the incredible insights, templates, documents, and resources you’ve shared — they’ve been immensely valuable.Personally, I’m very grateful for the support and collaboration.As we begin this new quarter, I’d like to o...

workflw

Required help to complete the requirement. I have created workflow on demand. when system receives the attachment it is copied to demand form once the record updated it should trigger approval and send notification with the attachment attached to the...

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Prati123 by Tera Contributor
  • 301 Views
  • 4 replies
  • 0 helpfuls

Resolved! How can I generate a History Set record using a script?

Hi everyone,I'm working within a scoped application and trying to programmatically generate a History Set record. I found the GlideHistorySet class in the documentation, but I'm not entirely sure about the correct usage or best practices for implemen...

SoniShaily by Tera Contributor
  • 351 Views
  • 2 replies
  • 0 helpfuls

Resolved! workflow

I have created workflow and created inbound email to get attachment from the user and the attachment should be copied to demand. I created BR for this part is working fine but after checking attachment in demand it should trigger approval but it seem...

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Prati123 by Tera Contributor
  • 277 Views
  • 3 replies
  • 0 helpfuls

Resolved! Client Script usecase

I have a use case for client script in ServiceNow and i also write script for that but it is not running properly. can anyone help me to find what is wrong in this script. Disable a field for specific rolesUse Case: Disable the "Assignment Group" fie...

Need help on notification creation

Hi, Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users(tester1 and tester2) + incident assignment group(only which group memb...

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Pradeepa B by Tera Contributor
  • 236 Views
  • 2 replies
  • 0 helpfuls