SolarWinds incident creation in ServiceNow - bypasses client scripts

[NathanHaywood]

Hi All,

I have a client script setup which does not allow a user to create a P1 incident if they are not apart of a certain group.

We also allow incidents to create directly from SolarWinds into ServiceNow. However, an incident was set to critical in SW, which sets the Impact and Urgency to values that trigger a P1 priority. This then created a P1 in ServiceNow, seemingly bypassing the restriction from the Client Script. Is this normal behaviour as the creation cannot be denied when being created in an external system like SolarWinds?

Kind regards,

Nathan

[Mark Manders]

Yes. A client script works client side, while your integration is creating the record server side. 

And if it's a P1, I can't think of any reason you don't want it to be registered as a P1.