Survey Actionable Message Notification Layout

[Elias Beylouny]

Hi Experts,

I have setup the Survey Actionable Message for Outlook and it is working as expected, only is that it is not showing in my outlook client the template layout as I want.

once the email is sent in my preview notification I can see the layout is showing but in outlook is showing only the actionable messages for the survey but without any layout.

How can I fix that?

is it possible to customize the layout for the survey actionable message in outlook?

thanks

Elias

[Naga Jyothi]

Hi @Elias Beylouny ,

Refer to this community article :

https://www.servicenow.com/community/now-platform-articles/branded-outlook-actionable-message-oam-in...

[Naga Jyothi]

Also refer this : https://www.servicenow.com/community/itsm-forum/outlook-actionable-messages-overriding-additional-in...