Syncing SCTask Description Back to RITM – Field Showing Empty/Read-Only

[suraj sengar]

My RITM field is showing empty and read-only, but the SCTask description is populated from Flow Designer. How can I sync values back to the RITM?

[Brad Bowman · Accepted solution]

You can update the RITM description field via a Business Rule when sc_task.description is updated, or when you are setting this field in the Flow, also add an activity to update the trigger record.

[jMarshal · Accepted solution]

One thing to note - if your flow is built to create the task as a "task" on the "sc_task" table, rather than as a "catalog task" (specifically), you may face synchronicity issues between the records or other unexpected results. I've been there before - so maybe double check your flow and make sure you need to fix the problem this way first...you may find that you fix it upstream instead.

[Brad Bowman · Accepted solution]

You can update the RITM description field via a Business Rule when sc_task.description is updated, or when you are setting this field in the Flow, also add an activity to update the trigger record.

[RupaleeC]

Use business rule

[jMarshal · Accepted solution]

One thing to note - if your flow is built to create the task as a "task" on the "sc_task" table, rather than as a "catalog task" (specifically), you may face synchronicity issues between the records or other unexpected results. I've been there before - so maybe double check your flow and make sure you need to fix the problem this way first...you may find that you fix it upstream instead.

[suraj sengar · Accepted solution]

I fixed the issue with my UI policies by deactivating one and adjusting the order of the other. Everything is working as expected now.