i'm inpersonated as user and then approving.
Yes I have customized the widget. have added one more state "need more info". it is happening when i'm using this button .
(function() {
data.actionPreventedMsg = gs.getMessage("Update failed");
var gr = $sp.getRecord();
if (gr == null || !gr.isValid()) {
data.isValid = false;
return;
}
data.isValid = true;
data.isMine = new global.ApprovalDelegationUtil().isMyApproval(gr);
//data.userWriteAccess = gs.hasRole("sn_customerservice.customer");
data.userWriteAccess = gs.hasRole("sn_customerservice.case_viewer");
var approverDisplay = gr.approver.getDisplayValue();
if (!data.isMine && approverDisplay)
data.approverDisplay = approverDisplay;
if (approverDisplay) {
data.approvedMsg = gs.getMessage("Approved by {0}", approverDisplay);
data.rejectedMsg = gs.getMessage("Rejected by {0}", approverDisplay);
data.moreinfoMsg = gs.getMessage("Asked for more information by {0}", approverDisplay);
} else {
data.approvedMsg = gs.getMessage("Approved");
data.rejectedMsg = gs.getMessage("Rejected");
data.moreinfoMsg = gs.getMessage("Asked for more information");
}
if (input && data.isMine && data.userWriteAccess && input.comment && (input.op == 'approved' || input.op == 'rejected')) {
//if (input && input.op && data.isMine && data.userWriteAccess && input.comment) {
gr.state = input.op;
gr.comments = input.comment;
data.updateID = gr.update();
if (GlideStringUtil.nil(data.updateID)) {
// update failed so fetch again for correct values
gr = $sp.getRecord();
}
data.op = "";
}
if (input && data.isMine && data.userWriteAccess && input.comment && input.op == 'more_info_required') {
//if (input && input.op && data.isMine && data.userWriteAccess && input.comment) {
gr.state = input.op;
//gr.comments = approverDisplay + " needs more information for this task to be approved." + "\n\n" + input.comment;
gr.comments.setJournalEntry(approverDisplay + " needs more information for this task to be approved." + "\n\n" + input.comment, gs.getUserName());
data.updateID = gr.update();
if (GlideStringUtil.nil(data.updateID)) {
// update failed so fetch again for correct values
gr = $sp.getRecord();
}
data.op = "";
}
//
//if (input && input.comment){
// gr.comments = input.comment;
// gr.update();
//}
//
var fields = $sp.getFields(gr, 'state,sys_created_on');
if (gr.sys_mod_count > 0)
fields.push($sp.getField(gr, 'sys_updated_on'));
data.fields = fields;
data.state = gr.state.toString();
data.sys_updated_on = gr.sys_updated_on.toString();
data.sys_id = gr.getUniqueValue();
data.table = gr.getTableName();
data.label = getRecordBeingApproved(gr).getLabel();
data.esignature = {
username: gs.getUserName(),
userSysId: gs.getUserID(),
e_sig_required: checkESig(gr)
};
data.result = '8no';
//gs.log("TEST id-"+gr.sysapproval); = id of case record
//gs.log("TEST id2-"+data.sys_id); = id of approving record
var gr3 = new GlideRecord("sn_customerservice_north_america_procurement");
gr3.addQuery("sys_id", gr.sysapproval);
gr3.addEncodedQuery("subcategory=333^ORsubcategory=250^ORsubcategory=58^ORsubcategory=26^ORsubcategory=50");
gr3.query();
if (gr3.next()) {
data.result = '8yes';
}
function checkESig(approvalGR) {
var esigRegistryGR = new GlideRecord("e_signature_registry");
if (!esigRegistryGR.isValid())
return false;
var table = approvalGR.getValue("source_table");
if (!table)
table = approvalGR.sysapproval.sys_class_name;
if (!table)
return false;
esigRegistryGR.addQuery("enabled", "true");
esigRegistryGR.addQuery("table_name", table);
esigRegistryGR.query();
return esigRegistryGR.hasNext();
}
function getRecordBeingApproved(gr) {
if (!gr.sysapproval.nil())
return gr.sysapproval.getRefRecord();
return gr.document_id.getRefRecord();
}
})();
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