Teams Integration

[PereR]

I'm having trouble integrating Teams with ServiceNow. My company has already a Teams integration with another ServiceNow instance, and now I don't know how to make a new integration with a new instance without removing the previous one.

I managed to integrate Virtual Agent by creating a Microsoft bot that connects to the instance, but another requirement we have is the ability to open a Teams chat from an incident within a workspace. The plugin is correctly installed, and I can see the button that should open the chat, but I get the error: "There is no tenant installed on this instance or app is authorized on the tenant."

Does anyone know how I could fix this?

[Viraj Hudlikar]

Hello @PereR 

Ensure that the Tenant ID used for each instance is correctly configured. If you're using the same Tenant ID for multiple instances, make sure that the configurations do not overlap.

Go to the sys_cs_provider_application table in ServiceNow to check the installed tenants. If there are any incorrect or duplicate entries, you might need to uninstall and reinstall the correct tenants. 

You can see these details here - Solved: Integrate multiple instances with a single MS Team... - ServiceNow Community

Official Documentation - https://www.servicenow.com/docs/csh?topicname=va-integ-single-teams.html&version=latest

The error message "There is no tenant installed on this instance or app is authorized on the tenant" suggests that there might be an issue with the tenant configuration or authorization. Sometimes, reauthorizing the Azure app can resolve the issue. Ensure that the user performing the authorization has the necessary admin roles in both ServiceNow and Azure.

If the issue persists, consider creating a support ticket with ServiceNow for further assistance

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Thanks & Regards
Viraj Hudlikar.