I've been tasked with building a skills matrix for our organization. We are starting small, just my department, but plan to make it larger as time goes on. To be clear, I am not looking to assign tickets/tasks based on skills (yet). What I am looking...
How to show the help text exactly as below including the character < and > with space between the lines-Bitte geben Sie die Kostenstelle im folgenden Format ein: <Werk>-<Kostenstelle><optional: ein Zeichen>
Ні,I have a requirement where my website uses sso and id like to pass the user details to SNOW virtual agent so that it can personalise and address the specific user, just like how it currently behaves in the servicenow service portal, where it knows...
Hi there,Can anyone tell me what table has the variable field in the "Variables" tab in a variable set? I've already found the tables for: - the "Included in" tab = Catalog Variable Set [io_set_item] - the List of Variable Sets = Catalog Items and Va...
Hi Team,Has anyone experienced discrepancies in record producer visibility between different ServiceNow portals for ITIL users? Specifically, we're encountering an issue where the 'Report an Issue' record producer is visible in service portal for ITI...
Hi All, I have an issue in the workflow that I created. In the workflow, when a Catalog Task is completed, it triggers 2 actions- 1) 2nd Catalog Task is created & 2) Timer is started. The issue that I am facing is when the 2nd catalog task is complet...
If I try to add a group(from Groups related list) in User profile(if the user class is 'contact') I should verify if the group has a roles itil or admin. if the group contains I should abort the action or should not allow to add that group. How to ac...
Hi allI have requirement in record producer variable name 'impacted Application' it refers to business service table and another variable 'Configuration item' refers to cmdb_ci table I need to auto populate Configuration item on the basis of business...
Hi everyone,i want to hide the one variable (catalog form )only from esc portal how to achieve this ?
This thread is several years old and I can't find anything newer that might include newer tech. I have one catalog item that requires an approval from a specific group of people (and is a separate group in ServiceNow). I need to exclude it from anyon...
Hi All,I have a question :Could anyone please tell me how to add a hyperlink to the message in notification? Thank you.
Hi All, I have a requirement to make a catalog item visible to a specific group, i did check the conditions and its Active=True, Hidden=false. I was able to see the catalog item upon impersonating myself. But the specific group isn't able to see the...
Hello, I'm trying to check how to display knowledge articles for the Live agent chat options in Service Operations workspace. I have the option /search-kb but when I type in any keywords or search for something I get "No matching articles visible to ...
Hi all,I'm new to Service level agreement(SLA),below is the requirement:Please review the SLA clock of the assignment group xyz as per Paris time and it needs to be stopped as per Paris time during the working hours. along with weekend and Paris (Als...
On a catalog item, I am working with 2 List Collectors: one looking at the cmbd_ci table and one looking at the cmn_location table. What I need is to have the Location List Collector field update to contain the location of each CMDB CI item added to ...
