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Scheduled job Script

Hi Community,  I need to create a script to check users that are inactive for the last 7 days and remove them from any roles and groups. I do not want to delete any user, only remove there ITIL license and groups they are part of.  I need to print th...

OLA s not getting cancelled

Hello team,Greetings When updating the Case to a new Priority it did not cancel the old OLAs. when changed the Impact/Urgency on one Case to change the Priority and SLA. It did not cancel the old OLA's. Thanks,Krishna.

Krishna142 by Tera Contributor
  • 166 Views
  • 2 replies
  • 0 helpfuls

Image Scale in Survey Designer

Hi All, I have created a survey that is used on our Virtual agent and the Survey is created using Designer, now the Survey uses an image scale with 5 images for ratings and when preview from designer they show a 1 liner rather than a Carousel that's ...

Lesiba Kgomo by Tera Contributor
  • 1288 Views
  • 1 replies
  • 0 helpfuls

Relative Duration

Hi all,I have a requirement to write a script on Relative Duration for SLAs where the conditions are -If 'Start Date' is-1. Before now plus 2 working days, set SLA breach to now plus 2 working days2. Between 2 to 20 inclusive working days from now, s...

HR Agent Workspace

Hi community,In the HR Agent Workspace (the field comment under compose) contains possibilities to change te lettertype or Bold, cursive, underline.  When the comment is send, the user gets an email and the case is visible for the user on the Service...

Hoesano_1-1706107481398.png Hoesano_2-1706107841845.png
Hoesano by Tera Contributor
  • 170 Views
  • 1 replies
  • 0 helpfuls