Is there a method, flag, trigger to get notified if there is an activity/change in a ticket. If I send an email to a user from their ticket asking for further feedback on their request I have to completely open the ticket to see if they responded. Is there a way to see the activity changed or a response was posted by looking at the dashboard without having to open the ticket completely. This can be very cumbersome when you have to open each ticket in the queue to see if someone responded when you have hundreds of tickets to parse through. Thank you.
