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Interactive Filter - Date Filter

Hello.  I have an Interactive Filter with a Filter Based On value of Date. There are a number of default options for Date Filter (last 12 months, last 3 months, last 7 days, etc, etc). One of these options is "Last 2 Years".  However, I need a filter...

Resolved! ITSM - Configure security rules

Hi guys,  Am stuck with exercise on ITSM Implementation Simulator. Not sure of the steps to take to ensure that I get this correct. Once a change request has moved to a Closed state, the record (and all fields) should be read-only. 1. Create/modify t...

OyugiK by Tera Contributor
  • 2815 Views
  • 4 replies
  • 12 helpfuls

Need help in SLA configurations

I have a requirement to create an incident using inbound action and set assignment group and assigned to when the inc is created. I have tried multiple configurations, but response SLA is getting created and not stopped as it has met both start and s...

Admin7267 by Kilo Sage
  • 477 Views
  • 2 replies
  • 0 helpfuls

Survey inquiry

Hi Everyone,  Please let me know if this doable in servicenow. My requirements are 1. We need to create a service portal form with two pages2. page 1 contains fields and one of the fields of it has a dropdown of specific questionnaires we created3. p...

Get list of users users removed from list of groups

Hi All, Inactive users need to remove from groups, for this scheduled is created and it's working but when the job runes notification to trigger to  group manager  with list of users removed from group under him.Appreciate for your quick response. Th...

yugesh k by Tera Contributor
  • 815 Views
  • 4 replies
  • 0 helpfuls