Update sets
Hi all,In Washington version of servicenow there is an option in add to update set is available in related links of ATF tests but in current Xanadu version it is not there how can i get it that?
Forum Posts
ATF check for approver field empty or not
Hi ,How to validate whether the approver field is empty or not using ATF ? Thanks,Tiasha
On call rota - relay/round robin the requested item notification
Hello ServiceNow Community, I manage a team of people who answer parliamentary questions, freedom of information requests and ministerial briefings. Some days we have many requests and some days it is all quiet! The team and are thinking it would b...
HI All
Hi All, I have one question Related to Custom table.whenever user Click the button auto-generated to Log Request.take values automatic and generated Request. could you please suggest any one ADV Thanks
Hr case rejection - additional comments
Hello All, I am having an issue while rejecting the HR Case, the additional comments are appearing two time as shown in the image, i am able to find a business rule by which one additional comment is coming, but i cannot find any other business rule ...
I want to write a script where I need to check the relationships for a record in application service
I want to write a script where I need to check the relationships for a record in application service and validate are relationships are present in the instance and those relationships are retired then application service record need to be set to reti...
Resolved! ServiceNow CSA Voucher Validity
I recently completed the ServiceNow Fundamental course on Now Learning and I'm eligible for discounted CSA certification voucher for 60$, which is valid until December. I'm considering calming the voucher now but would like to know if I can take the ...
Flow not working
I am experiencing an issue with a flow. The flow is configured to trigger when an inbound email has the subject "New User". It should create a planned task using the details from the email. The flow is currently active. Although I have sent multiple ...
how to get only only date from created in reports
Hello Everyone,I am trying to create one report on incident and i want to have only date without time. I have tried using configure function field but couldn't achieve it. Can anyone help me with this.
Resolved! Advanced User criteria for service portal
I've read through of the few articles that said SOLVED, but have had zero luck making this work. I need a user criteria for our service portal that evaluates if the user is a member of IT. The problem is we don't have great HR data coming into Servi...
How to Follow up and see if a configuration item have changed during a incident tickets lifecycle
Is it possible to create reports on the incident list where we can see how many times a configuration item have changed and from which one to which one. We know that we can see from reassignments but that doesn´t help us
Resolved! Auto populate data of first field based on second field selection
I have two reference fields on a form. one is platform and second one is CMDB. platform field is getting data from data management table and CMDB is getting data from cmdb_ci table. data management table having a list field which is reference to CMDB...
Resolved! view rule
Hi experts,where can we configure/customize form views apart from view rule?We are facing an issue, all our cases are opening in US payroll view which is not expected (only usa cases should be opened in that view) . I have inactivated all the view ru...
Set assignment group default in Unique certification for Certificate Management
Hi Everyone I am trying to do the following:Setting the Assignment Group on the Unique Certificate to <Level 3 - Operations>:Do i do this via a flow or can i do it by making the default value in the configure dictionary of the field ? In the instanc...
