hi would anyone be prepared to share the recommended approach to restricting article updates to authors or those with the knowledge manager role? As I understand it this isnt provided out of the box. Thanks!
Hi, How to create service account to call API. I need to create service account to call API an read all records from catalog item. There is catalog item called 'ABC' and I need to read all records from that table and that record are stored in one ta...
Hi, all Today, I am working with the "Auto-populate" tab while creating a variable. I am using this feature to reference a field on my sys_user table, User Type. This is working as intended, with one exception. When the field is auto-populated on my ...
Hello,I'm working in virtual agent.My requirement is to change or edit the written at the search bar above the virtual agent topic list.How can I do that.Instead of 'Start typing to filter the list of topics below...' written I want to add sentence....
Hi experts,we have a requirement to create and train clustering solution in Predictive intelligence.Question: After training, how user/ agent would access the clustering solution. Would they open access from backend like admins do?
ServiceNow says I am over allocated in my Business Stakeholder licenses. The count I have is 18. Can any advise me on what the sn_incident_comments_write role tracks. My guess it shows how many comments there are and not individual users. Instan...
Hello, I have created a new mrvs with multiple variables and restricting mrvs to single row. I have a variable "total cost" inside mrvs. Once that variable is updated with data and click add button need to update same value in out side mrvs variabl...
Hello, Can anyone please help me on this. In the change request if we see in related list tab there will impacted ci/servicestab. If user will add any configuration item the approval should get trigger to support group of the ci.Need to design in flo...
We have a requirement to make "Meta" field editable to "Item Owner" (custom field). There are two existing write ACL on sc_cat_item.* 1. which allows catalog_admin and catalog_manager role user to edit all fields on the form2. Another ACL having "cat...
Hi Everyone, I wanted help with a requirement to disable follow button on every table.Found a KB article where it explains it's resolution how to disable it here is the link for it "https://support.servicenow.com/kb?id=kb_article_view&sysparm_article...
Hello All, I have just started working on transform map. I need help on below requirement how to achieve. I have field on source table u_company. In target table there is field company. I need to map through script. Incoming values have to be matched...
Hi , I have requirement where I need to trigger inbound action on new , reply and forward as well is it possible in flow??
We have a requirement to remove the message "This conversation is timing out. Are you still there?" that appears on the user's side after a period of inactivity or when the chat is idle.Currently, the system property com.glide.cs.idle_chat_reminder_m...
Hi Team ,I am receiving tickets in snow with tags of parent and child ,but have noticed the below issues and seek solution : - I have to manually merge the child to a parent ticket-Updates from parent are not flowing to the child -Closure ...