Hi,VA will perform actions like end chat / connect with live agent based on user commands inbetween any topic conversations. The commands/ specified keywords were described in Contextual Actions [sys_cs_contextual_action] table. My question here is...
I am in the need to integrate ServiceNow with customer's existing system to create SR, meaning bespoke portal (custom application/homegrown) will act as front end for creating service request and ServiceNow will create the request and all approvals a...
Hi Team, I have a SNOW report which needs to be emailed to specific users based on the email listed in the email field of the report. Can someone guide me on to get it done ? Venkat.
I am in the need to integrate ServiceNow with customer's existing system to create SR, meaning bespoke portal (custom application/homegrown) will act as front end for creating service request and ServiceNow will create the request and all approvals a...
Does anyone know how I can modify "My requests"? I need to add a tab where the close notes are displayed, but I haven't found a way yet.
I have a catalog request with multiple parallel approvals, which are assigned to approval groups based upon which check boxes have been checked. On the parallel track, I start with an if statement to assign the approval to the correct approval group ...
Hi All,We now have a regular maintenance schedule in place that tells ServiceNow when maintenance can be done but also we have a freeze / backout schedule in place.The normal maintenance schedule works just fine but we do not see any result from the...
Hello Community,I have a Catalog Item where an internal employee can request something in the portal. During the process there will be a step where that User will receive a document for review. After that the User needs to APPROVE that document. How ...
Hello All, I recently developed a Virtual Agent (VA). The intended functionality is to route chats to an agent based on the user's location's service desk availability. For example, if the user's country is India and the service desk for India is i...
Hi All, While exporting the data from the rm_release table, the column "Release / Change Request Duration" displays negative value even when the data in the system shows 23 hours. Why is this issue caused? how is the "Release / Change Request Duratio...
Hi Everyone. I just trying to analyze the problem management. In that i have found Modals are calling when we click on UI actions. Such as "Accept Risk". So when i try to find from where the UI is calling, they written an UI Script called (ProblemMo...
Hi, I would like to know if it's possible to make a report on incident routing flow? Something that show the path incidents are routed, graphical representation for example. Best regards, Nenad
Hi All, I need to trigger a survey notification, when an incident is closed, in the same incident closed notification, I want to embed and trigger the survey notification. I have a different survey form, based on the request I want to trigger differe...
Why are we not getting this table "sysauto_report" table in Virtual agent Action?Use case - We are trying to send report in PDF format through email.
I have a requirement to translate the content into German language.I am pre populating the description based on other variables selection, I need to convert the same to german language.please suggest.
