how can we create a template for normal change request

ATF : Unable to click a form link in ATF

Hi all, I am trying to click a form link using ATF but I am unable to do so. I tried to click on the link using "Click Component(Custom ui) but it is not reading the link. How do we do it ? PFA the picture of the form . I want click the link named "P...

Catalog items accessible to external users

I want 2 catalog items available to users without logging in ie external users. I have SSO enabled for the instance. IS there a way to set up for any non ServiceNow users to access these. We are not on Portal yet and using service management .

I want to create a custom search source for global search

Hello Community,I am trying to configure a custom search source in Global Search, and I need some guidance.Current Behavior:When I search for a case number in Global Search, it returns the request record (since the case is linked to the request via t...

Users with particular role should be able to read a report.

I have created a report. I want that only users with a particular role should be able to able to read that report.How to achieve this funcaionality.

Function parameter passing as empty while calling the script include function in reference Qualifier

1st field is of type reference -> name_of_application_service 2nd  field type is of list collector where I have applied the reference qualifier ->javascript: new CIvalueretrieve().getCis(current.variables.name_of_application_service); In the be...

MS Teams message bar issue

Hi there,My clients are having a usability issue with our VA when interacting with it via the configured Teams channel. Most of our topics have a static choice or boolean input required at some point. Through the web client, this displays as a select...

JDBC connection via MID Server Error

I'm seeing following error in ServiceNow data source import set execution log. Data source is using JDBC connection through MID server. MID server is up and running. I'm not sure if this is a credentials issue and if where I need to change the servic...

I need to mention user in work notes for ATF step

I had tried referencing the create user step with @FIRST LAST , @ email , Even I had tried hard coded values as @[first last] and @ first last .But nothing worked out.