Translating manually inputted help text

[_lcrsrms_]

Hi, Community.

We have a requirement where Company A has different help text from Company B on a Record Producer variable/field.

Can anyone assist how we can translate it? Since we want to make a dynamic helptext based on Company, can you please share your insights how we can translate it on this onChange client script?

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue === '') {
        return;
    }
    if (newValue === 'no') {
        var companyAjax = new GlideAjax('Client Callable SI);
        companyAjax.addParam('sysparm_name', 'Retrieve company SI function');
        companyAjax.addParam('sysparm_user', g_user.userID);
        companyAjax.getXMLAnswer(function(answer) {
            if (answer) {
                var answerCompany = JSON.parse(answer);
                var crossBrand = g_form.getField("is_cross_brand_position");
                crossBrand.expand_help = false;
                if (answerCompany.displayValue === 'Company A') {
                    crossBrand.instructions = "Is the position a cross brand position";
                } else {
                    crossBrand.instructions = "Is the position a cross brand position (work location different than payroll country / contract country)";
                }
                crossBrand.help_tag = "More information";
                var newCostCenter = g_form.getField("new_cost_center");
                newCostCenter.expand_help = false;
                if (answerCompany.displayValue === 'Company A') {
                    newCostCenter.instructions = "Provide the HR cost center of the associate.";
                } else {
                    newCostCenter.instructions = "<p>Please: <br>* Provide the HR cost center of the associate starting with 140. <br>* Consult finance / business control if necessary.</p>";
                }
            }
        });
    }
}

Since this is manually inputted help text, sys_translated_text record for translating help text is not working.

Thanks in advance!

[_lcrsrms_ · Accepted solution]

Moved to developer forum - https://www.servicenow.com/community/developer-forum/translating-manually-inputted-help-text/m-p/295...