Hi All,
I have req where There is field on the catalog item form (portal side) called emp type (choice field)
where if select choice A. on the form and if state is WIP on RITM level then I want to trigger SLA.
for that I have created start condition seen below:
but as I cannot dot walk catalog item variable from here in the SLA definition then
how shall I proceed in such case??
can anyone please guide??
thankss
you should be able to select the variables
Steps:
1) Click last option in the fields on "Show Related fields"
2) then type Variables
3) then select your catalog item, variable and the choice value to compare
If my response helped please mark it correct and close the thread so that it benefits future readers.
you should be able to select the variables
Steps:
1) Click last option in the fields on "Show Related fields"
2) then type Variables
3) then select your catalog item, variable and the choice value to compare
If my response helped please mark it correct and close the thread so that it benefits future readers.
