Trying to fetch VIP status of caller using Script Include

[Suraj Mahajan]

Hi I have requirement to set the Description "Caller is VIP" if caller is VIP.

I am new to the platform.

I am not able to find mistakes in my code Can anyone help.

Client script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

    var vr= new GlideAjax('setDescCallerVIP');

    vr.addParam('sysparm_name','getcallerinfo');

    vr.addParam('sysparm_caller',g_form.getValue('caller_id').toString());

    vr.getXML(setdet);

    function setdet(response){

        var vipStatus = response.responseXML.documentElement.getAttribute("answer");

        alert(response);

        if(vipStatus==true){

            g_form.setValue('description','This Caller Is VIP');

        }

        else{

            g_form.setValue('description','This Caller Is Not VIP');

        }

    }

      //Type appropriate comment here, and begin script below

}

Script Include:

var setDescCallerVIP = Class.create();

setDescCallerVIP.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getcallerinfo: function() {

        var clr = this.getParameter('sysparm_user');

        var gr = new GlideRecord('user');

       var vip = gr.getValue('vip');

        return vip.toString();

    },

    type: 'setDescCallerVIP'

});

[Sujatha V M · Accepted solution]

@Suraj Mahajan  Please follow the below steps for your requirement, 

1. Script Include: 

var setDescCallerVIP = Class.create();
setDescCallerVIP.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    getcallerinfo: function() {
        var clr = this.getParameter('sysparm_caller');
        var gr = new GlideRecord('sys_user');
        gr.addQuery('sys_id', clr);
		gr.query();
		while(gr.next()){
			var vipStatus = gr.getValue('vip');
			return vipStatus;
		}		
    },
    type: 'setDescCallerVIP'
});

2. Client Script

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading) {
        return;
    }

    var vr = new GlideAjax('setDescCallerVIP');
    vr.addParam('sysparm_name', 'getcallerinfo');
    vr.addParam('sysparm_caller', g_form.getValue('caller_id'));
    vr.getXML(setdet);

    function setdet(response) {
        var vipStatus = response.responseXML.documentElement.getAttribute('answer');
        alert(vipStatus);
        if (vipStatus == true) {
			g_form.clearValue('description');
            g_form.setValue('description', 'This Caller Is VIP');
        } else {
			g_form.clearValue('description');
            g_form.setValue('description', 'This Caller Is Not VIP');
        }
    }
   
}

Results : 

If the caller is not VIP, 

If the caller is VIP, 

Note: Comment out the alert on the client script. 

[Suraj Mahajan]

@Sujatha V M Thank you very much

[Sujatha V M]

@Suraj Mahajan  Glad to help you on it! Kindly understand the logic and implementation so that you will be able to help others too 🙂

Happy Learning!