Hi all I have the requirement to have multiple columns (like table with the ability to select multiple records) to be displayed in in Dynamic Choice user input control under virtual agent so that the user can see more info about the record he is sel...
We recently upgraded from Vancouver to Washington and installed the Product Configurator plugin. However, the configurator opens for new quotes but not for new orders, and the catalog view isn't loading at all. When creating a new order, it directly ...
HI Team, We have a blank email template with Logo ,when we select the Quick Message it should override the Blank email template.Can someone tell how to achieve this?
Hi All, Can we create three button in the hortoxiontal in the portal page , can any provide me HTML code .
QR Code Scanning:When a user scans the QR code using their smartphone's camera, the encoded information is extracted.When user scan the QR code(Consider this QR code having the information of request details),How can we make It takes them to raise a ...
Hi All, Could anyone let me know, how to embed a "Topic" as a URL and on click it should route to the topic. For eg. On selection of click here, I'm not able to launch the VA topic. When I try to call an onclick event, it loads only a blank page. Ca...
I've created a new field on the Case Table called 'Days Open' (days_open). Type is Integer. I've created a Business Rule to calculate the amount of Days a Case is Opened based on the 'Opened' (opened_at) value. I'm seeing the correct value in the fie...
Hi all, I'm trying to obtain the oldest ticket to show the age in a single score in a dashboard This is the script that I have: function getOldIncident (){var glideIncident = new GlideRecord('incident');glideIncident.addQuery('state',1);glideIncident...
Hi @Ankur Bawiskar , @Sujatha V M , @BradBrad If Computer table Support group's type changes and it contains some type ''Access' and group type is not changed to same 'Access' role. Then I have to show alert on computer table.I used BR I just adde...
Hi Guys,I added Create Request option in SOW and for some reason only admin can see it. How can I make this visible to ITIL users?Here is the script I added to the chrome_tab:{"label": {"translatable": true,"message": "Create Request"},"routeInfo": ...
In below widget I want to send data to client side. Its not workingServer: var user = gs.getUser(); var roleCheck = user.hasRole("snc_internal"); var userGr = user.getRecord(); var x = gs.getProperty("glide.servlet.uri") + gs...
Hello, I need your help here.When one of these check box are selected, label 'Select the Application' should meet its mandatory criteria and users should be able to submit request. How can i do this.. ?I tried with UI policy, but no luck. It worked o...
Are meeting notes automatically sent to CAB meeting attendees after "End Meeting" is clicked?
Hi All,I have added a widget to portal but after I delete it but it got captured in a update set which is not created by me and it is not default update set. Now what should be the best practice to remove it. Is it best practice to delete that partic...
