Hi all, one of our metrics for changes is the average time it takes to close an incident after the planned end date. I know to calculate this correctly I will have to filter out any changes that were closed before the planned end date in the actual r...
I have deleted an update set in Stage instance because the changes showing there were incorrect but of the update set the changes are still reflecting and I don't know how to fix it. Could someone please help me on it.
Hi Team, What is Repair Sla in detail ?Can the Repair SLA can be applied to incidents that were closed ? RegardsB Siva Teja
How to create a step for Form sections ATF
HI All, when i will put only one bangalore location it is redirect the correctly in the portal pageexample :if(sysId == "3423f73997b4561007a1b73de053af66") { //Hardcoded Bangalore locationalert("selected Bangalore location");setLink2(sysId);setUrl2(...
There is one Email template form this is the global view. when i'm working on this form, i want to move and add the fields, but this adding and moving didn't effect on Global form. i want to create new form for email template creation.sysevent_email_...
All, First Kudos to @jimbeam5 , @Alikutty A for getting me on the right track. A review of the script that was provided here. allowed me to determine if any changes were made during the upgrade to Xanadu. Things just got moved around but ultimately w...
Team , what is the Process to change a group name which is coming from AD to ServiceNow .or simply changing group name in ServiceNow will work ? Much appreciate your help !
Hi Everyone, I want to hide the "i" icon in portal for a reference variable without using the CSS. We tried by putting attribute " ref_decoration_disabled = true" in variable attributes but it is not working. Is there any possible way to achieve thi...
Hi, I am working on Virtual Agent and have come up with this unexpected behavior. Anyone faced similar issue, then please let me know. Thanks,Arun
Hii, I just noticed some new fields named 'Mobile Callable' and 'Sandbox enabled' in Client Script form. Can you tell me their significance. They are True/False.Thanks in Advance.
Hi all, I created a custom table and it is not recording any updates to the fields in the "Activities". I double checked hat the Audit field is checked in the Dictionary Entry. It is definitely on.What else should I be checking...? Thanks,M
(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Implement email action heregs.info("GBSMDM inbound action"); createRequest(); f...
The OOB contextual search is showing the article heading and description with a link to the article.instead of that can i get in a different way.As description with hyperlink and then once we click on that it will open in a new window only the articl...
