Hello Everyone,We have encountered a situation. We are using SCCM to populate the computer table in the CMDB. Due to the migration of VMs to a new SCCM server, the serial numbers are changing. As a result, SCCM has started creating new CIs with the s...
Hi, In catalog item, there is a reference field reference to alm_asset table, and requested by field reference to user table. so the requested field autopopulate with username who logged in. so if i select the asset it should list the asset which bel...
We currently use a freeform VTB. We track incidents, catalog tasks and private tasks on the board. We manually add these tasks to the VTB. I would like to create a report that shows all tasks assigned to our group that have not been added to the VT...
I just completed configuring agent chat for my org. How can I turn off the virtual agent message (see attachment) when attempting to go to this URL:instanceurl/$sn-va-web-client-app.do?sysparm_branding_key=nameofbranding It should just take people d...
Hi community, So we are about to implement ServiceNow ITSM and got a question about how to best manage the need for registering ad-hoc or unstructured Service Requests. Use case 1: A user emails the system and a Universal Request is created. The 1st...
Want to understand the how to copy 1 way encrypted password field to string field.According to our requirement we have to share the userid and Password to the client We are using the below code to send the Userid and password.Before Business rulevar ...
Hi team, Worknotes is not add in the CAB benchmark, when save the notes, its show saved but it is not reflecting. What should be the reason, why the notes are not saving ?Thankyou
Hello Friends,I have a small query,Can we customize assignment Lookup rule which will trigger only once for a particular record. I mean, We have assignment lookup rules configured for incident table for category and sub category. Based on this assign...
I have a request to limit who can create Project Templates to a small project team in my organization. I have attempted to do with Access Control limits to project templates but am yet to have any success. Anybody have advice on how I can accomplish...
Hi team,I have a requirement as below:We are creating new users on customer table from catalog item. While new users are created , they should receive email with a random password auto generated. User will login with the password and they will reset ...
Hello, We noticed some KB articles images are displaying as broken icon like shown in image, can any one share your thoughts what will be the root cause?
The filter in the search bar doesn't work and still returns nothing, do you have any idea where this might be coming from?
I need to move a catalog item from Global to a Scope without copying/duplicating it, as well as preserving the same sys_id. Please let me know if this can be done, thanks.
There are probably two ways to create a change request from a problem record:Please tell me how to use these two separately.・Create from UI Action・Create from related list of problem records
Hello team, we integrate Jira with many CRM, such as ServiceNow, Monday, Asana, Azure Devops and more....We have a process where SNOW users can create a dedicated user on their integration, and this user has the ITIL role added to it.However, it seem...
