Virtual agent integration with Micro soft teams
Hello All,I have integrated Microsoft teams with virtual agent Now i want to create flow topics to create incident and service request from teams how can we achive this. Thanks in advance
Forum Posts
How Can I show info message on my incident record when child records are added in it via list collec
How Can I show info message on my incident record when child records are added in it via list collector?I have tried by using after update business rule but it is not working.
OLA Configuration
Very similar to this post - For SLA/OLA, when priority changes our sla/ola tim... - ServiceNow Community We have a requirement for OLAs to be configured for request and incident as such that each assignment group has their own OLA for when a ticket a...
Clean up my CMDB table with using sys_auto_flush
Hi All, I want to clean up my CMDB with condition: 1. Discovery source is ABC2. Name == empty (=null). How can I apply and is there any disadvantage of this?
How many incidents are created off knowledge article 'create incident'
The client asked: how many incidents got created from the knowledge article (view) using the ui button 'create incident'? - see attachment.I can't find that information. So I have read about Service Portal Analytics and wondered if that is what is n...
Several incidents where multiple changes collided
Our IT team has experienced several incidents where multiple changes collided, causing service disruptions, i need to implement a solution to prevent change collisions and ensure smooth deployments. What strategies would you implement to manage chang...
can i use/ integarte catalog item workflows in virtual agent topics designer
Hello All,I'm designing a new form in Virtual agent Topic designer because of client scripts limitations in existing catalog maintain item, I wanted to know can I use same workflow in virual agent topic designer which we have designed/ used in catalo...
I want to know the who is viewing a case at the same time in Agent Workspace
In Native UI we can see if more than one person is viewing the case.we can see who all are viewing at the same time How to enable the same in Agent Workspace Washington version
Resolved! Error: Background message, type:error, message: Assigned to user not a member of Assignment group
I'm running a flow from a scheduled job that is creating a case.It is supposed to pick Assignment group and assigned to on the case based on the queries in the flow.I see all the flow variables are set correctly but the case only gets assignment grp....
I want to add caller field on create incident form on mobile app.
I want to add 'caller field' on create incident form on mobile app and it should be similar like caller field of incident form on instance. In below image, I have added caller field from legacy card but its not editable how can I make it editable on...
Resolved! Update CI, Priority and short description on RITM ONSUBMIT
Hello All,I have a requirement that I have to update the "CI" field, "Priority" field, "Short description" field on an RITM.These values should be picked from the variables while submitting the catalog item. how to achieve this task ? please help
I want to hide two variables if 1st variable value is No
I want to hide 'Are there any Exceptions' and 'Please define the exception' when 'Should this block or exception apply to the whole company?' select as 'NO'.I have created 2 separate UI Policy but when I select NO in should block or exception value '...
How to look up record with a condition script?
Hi guys, I have a sub-flow and I want to use a script to look up records based on a condition. I am using a script to add a condition. Before, I used a specific sys_id to retrieve the record and it worked. But after considering that sys_id is differe...
PIR Task should be created
Hello Team, If a change fails, a PIR(Post Implementation Review) Task should be created for the support team responsible for implementing the change.Can anyone help on this? Thanks in Advance!!
While creating incident in ServiceNow description and urgency are coming empty.
while creating incident in ServiceNow using post method or powershell script. description and urgency are coming as empty.How can we bring description and urgency in incident.
