Hello Experts, I'm encountering an error while training a pre-built ITSM NLU model in a ServiceNow demo instance. The initial error message is: "The model references a vocabulary source which hasn't been synced - personName. Please sync the vocabular...
Hi Team, I have deactivated Change - Normal - Assess OOB flow, How can I activate it again. The system is not allowing me to activate the flow. What is the work around RegardsB Siva Teja
I am working on creating a Workspace from scratch and there is this large space under the title and the first reports. I am unable to figure out how to get rid of this gap. Anyone know how to remove this?
Hi Team,I have requested AI Search Provision on my instance (Vancouver). But Its been 3 days I have not not AI Search is not enabled yet. Is there any other things that needs to enable first. Thanks,
Hi Team, I have a requirement to change the color of Number in agent workspace when last Updated by user is not part of fulfiller group. I am using Highlight Values in now experience module and trying to keep condition like as below. javascript&colon...
Hi, There was a ServiceNow integration option under the Admin menu in our on-prem Desktop Central instance. Since migrating to the Cloud Desktop Central version, I see this integration is missing. Are there plans to add the ServiceNow integration to ...
I'm using condition builder and want the "starts with" operator to be case sensititve i want it to evaluate to true if it starts with MO/Mo/mo/mO so i don't want to make 4 Condition with OR is there a way to make it in single condition?
Hi, Additional comments, work notes and email are always collapsed if additional comments or work notes are mandatory? How to avoid this? Even I make the stacked view true, nothing happened
I'm trying to get a list of all successfull und non-successful login attempts over the last 2 years. I thought I could use table sys_user_login_history to get the needed information. But it looks like all data older than 1 month is deleted from it. D...
Hi all, How to re-open resolved incident from virtual agent ? Can you let me know how to create topic for that ?
Hi guys! first post and relatively new to SNOW with my new role. I am wondering based on our case data is it possible to segment a bar chart into 4. Attached is my bar chart of cases' assigned to my team of users. As the department is looking into ...
Currently, our catalog tasks are automatically assigned to an assignment group in the workflow, and their initial state is "New." I need to add a condition: if a task remains in the "New" state for more than 3 days, it should be automatically reassig...
Hi, I created an identification rule on a table and added "Name" and "Environment" fields. When the import set runs, if a match is found then a duplicate record is not being created which is fine but when I manually try to create a 'duplicate' record...
Hello everyone, as the title suggests, I am currently looking for a way to reference incident forms through a UI action and point it to our service portal. How can this be done? I'm currently using a client-scriptUI Action:function createRequest() { ...
Hello,Is there a way to directly connect to Live Agent via Microsoft Teams, bypassing the Virtual Agent?Thank you
