Hi @Rosy14 ,
Create a UI Action,
In the workspace client script,
function onClick(g_form) {
g_modal.showFields({
title: "Enter your reason",
fields: [{
type: 'textarea',
name: 'comments',
label: getMessage('Reason'),
mandatory: true
}],
size: 'lg'
}).then(function(fieldValues) {
g_form.setValue('comments', fieldValues.updatedFields[0].value);
g_form.setValue('state',[Backend value of the state];
g_form.save();
});
}
On clicking of the UI action, a popup will populate to fill mandatory Additional comments.
Clicking Ok will map it to additional comments and state changes to state mapped in. (Add the state from the last 4th line of the code).
If this information helps you, kindly mark. it as Helpful and Accept the solution.
Regards,
Najmuddin.
Hi @Rosy14 ,
Move the incident state to InProgress and according to my code, it changes back to New state.
g_form.setValue('state',1); // 1 is the backend value of New.
Regards,
Najmuddin.
Workspace client script
function onClick(g_form) {
g_modal.showFields({
title: "Enter Additional comments",
fields: [{
type: 'textarea',
name: 'comments',
label: getMessage('Reason'),
mandatory: true
}],
size: 'lg'
}).then(function(fieldValues) {
g_form.setValue('state',18);
g_form.setValue('description',"Test");
g_form.setValue('comments', fieldValues.updatedFields[0].value);
g_form.save();
});
}
Hi @Rosy14 ,
One thing to consider is make sure to have State and Description field on the form. Since we are updating using g_form which is client side, the fields need to be on the form. Sharing the images and also attaching the update set xml.
UI Action name : Awaiting Info community.
I hope it will help you.
Regards,
Najmuddin.
