UI policy not working

[manirathore]

i am facing one issue. if i am submitting a request from service portal, a particular catalog ui policy is running. But if i am inserting a record in that table by importing xml, then that ui policy is not working.

[manirathore]

is there any solution to that?

[Pooja Limbani]

try converting the same logic of UI policy to a business rule(Before Insert or Before Update).

Help future readers out—mark the answer and close the thread if it helped you!

[Shubham_Jain]

@manirathore 

Why the UI Policy Works in Service Portal but Not on XML Import

-- Catalog UI Policies:

• Are designed to run only on the Service Catalog interface (like Service Portal or the native Service Catalog UI).
• They are client-side scripts, meaning they execute in the browser when a user interacts with the form.

-- XML Import:

• When you import records via XML, you're performing a server-side insert.
• Since there's no user interface involved, UI Policies do not run.
• This applies to both Catalog UI Policies and standard UI Policies.

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How to Handle Logic During XML Import

If you need similar logic to run during XML import or any server-side insert, consider these alternatives:

1. Business Rule

• Create a Before Insert or After Insert Business Rule on the target table.
• This ensures your logic runs regardless of how the record is created (portal, XML, API, etc.).

2. Script Include or Flow Designer

• If the logic is complex or reused, encapsulate it in a Script Include or Flow.
• Trigger it via Business Rule or Flow Designer action.