Unable to access CC email addresses in Flow Designer (Inbound Email Trigger)

[pot]

Hi all,

I am trying to fetch **CC email addresses** from an **Inbound Email trigger in Flow Designer** and populate the **Watch List**.

I created a **Flow Variable (watchlist_sysids)** and used a **Set Flow Variables (script)** step with the below code:

```javascript
var cc = fd_data.trigger.cc;
if (!cc) return "";

var emails = cc.split(",");
var result = [];

for (var i = 0; i < emails.length; i++) {
var email = emails[i].trim();
if (!email) continue;

var gr = new GlideRecord('sys_user');
gr.addQuery('email', email);
gr.query();

if (gr.next()) {
result.push(gr.sys_id.toString());
}
}

return result.join(",");
```

### Error faced:

```
Cannot read property "cc" from null
```

I also tried using `trigger.email.cc` and `copied`, but still facing issues.

How can we correctly retrieve CC email addresses in Flow Designer?

[Tanushree Maiti]

Hi @pot 

Check this post . if it helps you.

https://www.servicenow.com/community/developer-forum/cannot-get-the-cc-email-from-the-inbound-email/....

[SohamTipnis]

Hi @pot,

Maybe you can try this script; I had this in my PDI for some kind of similar use case. Hope this will work!!!

Let me know if it does!!!!!😀

var cc = fd_data.email.copied;
if (!cc) return "";

var emails = cc.split(",");
var result = [];

for (var i = 0; i < emails.length; i++) {
    var email = emails[i].trim();
    if (!email) continue;

    var gr = new GlideRecord('sys_user');
    gr.addQuery('email', email);
    gr.query();

    if (gr.next()) {
        result.push(gr.sys_id.toString());
    }
}

return result.join(",");

If you find my answer useful, please mark it as Helpful and Correct. ‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[pot]

Hi @SohamTipnis , no it thrown error . Error encountered while processing script for c1i.watch_list_sysids.__result: Unsupported reference: email (from fd_data.email.copied)

[SohamTipnis]

@pot, have you tried to use?

gs.info(JSON.stringify(fd_data));