Unable to create record producer for the request table
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11-07-2023 01:58 PM
Good Afternoon,
I am wanting to know the best way to accomplish the following. I would like to create a request form for users to complete to request a service for the HR department. This is an onboarding task. There will definitely be communication that will occur after the request is submitted. I am just confused on the reason I keep getting the following message. "Record Producer on Request Management tables is not supported". Please provide me with any information or articles that will best answer my question. I have read a few articles out there but am still not clear on what is my best approach and WHY. Why wouldn't I use the request table if it's a request? What are my options other than creating something custom. Also, if a record producer is for a service why can't I create one on the sc_request table. When and how are request vs request items are used and how they are populated? Lots of questions but thank you to anyone who can provide clarity. 🙂 I'm learning as I go.
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11-07-2023 02:57 PM
You suppose to use Catalog item to create requests. Please check below links accordingly.
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11-08-2023 06:49 AM
Thanks for sharing this information, I was not aware of the catalog editor. So what table should I use to for this request? I keep seeing that best practice is not to use request table but when I create a new catalog item it shows a cart. I just want a form for the users to complete. That's why I was trying to create a record producer but I keep getting the error regarding the request table.
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11-07-2023 11:24 PM
The data model does not support a record producer generating request management objects such as request, request item, and catalog task.
Hence, do not use a record producer to insert records in the following request management tables or their extensions:
- Request [sc_request]
- Request Item [sc_req_item]
- Catalog Task [sc_task]
Fore more information please refer to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1001879
Source: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1001879
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11-08-2023 01:29 AM
Hi @jaubert
Found these KB article will help you on your task:
Regards
Shaqeel
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Regards
Shaqeel
