VIP Flag-Like on Workspace View

DevSalvo
Tera Contributor

‎11-07-2023 01:12 PM

Hello Team, we recently depolyed a New Hire Flag (Similar to VIP Flag) and it shows properly the "NEW" flag in the list view as below:

DevSalvo_0-1699391220171.png

 

We are trying to replicate this for the Workspace view, as you can see below it does not come up:

DevSalvo_1-1699391438953.png

 

 

 

Is there a way to make add the Flag just like in the List view?

Any comment is appreciated, thank you for your time and assistance. 

 

Best Regards, 

 

 

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-08-2023 04:15 AM

Hi @DevSalvo 

 

I checked the same for VIP flag as well but it is not showing in SOW. Seems it is not configured or missing some configuration. 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎11-08-2023 05:58 AM

@DevSalvo 

in native view it's shown due to field style.

As per this KB ->

Field styles are only supported in the list view for Agent Workspace, not the form view. Only the background color field style is supported.

How to display the VIP icon next to the Caller field 

If my response helped please mark it correct and close the thread so that it benefits future readers.

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Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader