Unable to test now assist in virtual agent

[aditimittal1801]

I'm creating an LLM virtual agent topic that uses the now assist assistant for QNA-based search through KB articles. However, when I try to test the topic, it keeps on loading and then says the following:

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Thanks for chatting! I'll go ahead and close this conversation now. I'm here if you need anything else.

Can someone please help me understand what could be the issue here?

[Abbas_5 · Accepted solution]

Hello @aditimittal1801,

Please refer to the link below:
https://www.servicenow.com/community/now-assist-forum/facing-issue-while-using-now-assist/m-p/314979...

If it is helpful, please hit the thumbs up button and accept this solution as the correct answer. By referring to it in the future, it will be helpful to others.

Thanks & Regards,

Abbas Shaik