My group work list

[radhamanchi]

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5
team members. These team members are working on many tasks, but the manager cannot see any tasks
on the Service Desk > My Groups Work list. What could explain this?

A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
B. The manager does not have the itil role.
C. The manager is not a member of the Service Desk group.
D. The manager is not a member of the Network and Hardware groups.

someone's saying A is the right answer and someone saying D is the right please confirm which one is right 

[Rohit Singh]

Hi @radhamanchi ,

• "My Groups Work" displays tasks that belong to your assignment groups.
• It only shows tasks that are not yet assigned to a specific user (i.e., the "Assigned to" field is empty).
• If tasks are already assigned to specific individuals within your group, they will not appear in "My Groups Work".

If my response helped, please hit the Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Rohit

[radhamanchi]

Thank you!

[J Siva · Accepted solution]

HI @radhamanchi 
Both A & D are correct.
PFB snap of My Groups Work filter condition.

Based on the filter condition, the manager must be part of the assignment groups to view unassigned tasks. The question does not specify whether the manager belongs to those groups or not. This leads to two possible scenarios:

1. The manager is part of the assignment groups: In this case, all the tasks have been assigned to someone, which is why there is no data visible.

2. The manager is not part of the assignment groups: Since the manager is not a member of any of these groups, they cannot view any tasks, even if those tasks are unassigned.

Hope this info helps.
Regards,
Siva

[radhamanchi]

Thank you for your explanation!!@J Siva