User in assignment group is not receiving the emails when as incident is assigned
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04-19-2024 05:45 AM
Hi All,
My concern is only one user is not receiving the mails when an incident is assigned to that particular assignments. I have did all the basic things like user notification settings, user mail id is valid or not. Can anyone have the solution for this.
Thanks & regards,
Vasanth.
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04-22-2024 07:52 AM
Is that user assigning the Incident to the Group? The "Incident assigned to my group" (I'm assuming this is the Notification) will not be sent to whoever assigns the Incident to a Group, even if they are a member. This is controlled by the "Send to event creator" field.
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04-22-2024 08:14 AM
Hi @SaiVasanth
I agree with Mr. @Jim Coyne. Can you share the screenshot of Who will Receive section of that particular notification.
When a notification is supposed to be sent to approver of request and in the notification configuration, if send to event creator is set to True, then the notification will be sent to only the approver of the request, it will not be sent to event creator.
Pls go through the following blog-
Regards,
Amit
