User with Itil role are not able to access sys_history_set table

[deepum]

Hello all,

I am facing an issue where user has itil role and that role is added the glide.history.role property along with few other roles. I have an read ACL on this table with itil role added. Despite everything in place, the user cannot able to access the history. They can see the history option when they try to access it from the incident table(example table) but once they click it says "Security constraints prevent access to requested page"

 

Can any one help/advise on this please. Thank you !

[Anubhav24]

Hi @deepum ,

If you are on Vancouver version can you try the same scenario in Access Analyzer to see which ACL is restricting.

Please mark helpful/correct if my response helped you.

[deepum]

Thank you for the response. But we are in Utah version now.

[Anubhav24]

HI @deepum ,

In that case , you should try debugging the ACLs.

Please mark correct/helpful if my response helped you.

[Abhishek_Thakur]

Hi @deepum ,

Use the power of ServiceNow access analyzer and do configure your ACL like mentioned in the below screenshots. If you configure like this, definitely you would be able to read the data in sys_history_set table.

Please mark this helpful and accept the solution if it really helps you.