we have record producer "Platform Access Request" and respective flow for the case record life cycle.based on the Request Type choices belowflow will triggers approvals in only 2 choices( first and 4) selection for the record producer.Now we need to...
How to set related list edit as disabled in ACL. See below steps done. 1. In the Change Request form, Problem related list should be disabled when state is Authorize in Change form.Screenshot below shows that problem statement is already disabled. AC...
Hi All, If you see the picture the record has two fields review date and status . Currently status is "in use" when review date is ahead of current date but status will be "retire" immediately when review date passes . Can we achieve it through flo...
How can I create a Standard Change Template in ServiceNow and add multiple Change Tasks to it?Also, what is the correct way to move the entire template along with its tasks to another instance using Update Sets?Are there any best practices or specifi...
Hello Everyone, O have one approval Table having the 20 lakhs records. But it takes long time to load the atble at the time oe opening2.if i applied filter condition like assignment group, approver , approval for , approving it takes almost 5...
How regression testing is done on Servicenow with regression test pack for Incident / Change / Problem process ?
If anyone from the community is implementing or planning to implement ServiceNow for NERC CIP, please let me know.
Hi, We are loading the standalone Virtual Agent web client to onto a browser via URL link : https://instance.service-now.com/$sn-va-web-client-app.doHowever with this link default virtual agent bot is opening but not the custom bot. I want to open ...
Hi Team, can anyone help me in the script how to call script include and its function from schedule job for every 24 hours i have to call the script include from schedule job
if one person is creating an RITM, it should NOT go for approval to same person, rather it should go for approval to others from his team for approving it. For this i want to change the workflow .How to do it
I have established the connection using Service Bridge Between two ServiceNow instances and did the incident integration with service bridge remote task definition. For the incident all the fields are mapping except reference fields(for example Assig...
After clone one of the instance tech hub portal global searches not returning any results in the ServiceNow.
Hi, In the Virtual Agent I would like to display a list of the current active announcements. Is there a way to store the announcements and display them, similar to that of the Service Portal widget, without having to give users access to the announce...
I Need to create a problem from Incident from ATF in ITSM Workspace UI but i am getting struck because there is conformation Pop-up appearing and i Need to click on OK but i am not able proceed further Steps i have tried using click on Custom UI the...
HI Community, I have a scenario where the notification needs to be triggered to assigned to user of the record whenever the update is happen in the record (additional comments update).But we already have 2 notifications in place one to assigned to us...
