I'm having a record producer requirement to create case/incident based on the choice selected in the variables. Hence we are using the script to create both records based on the variable choice values, and using current.setAbortAction(true); to end t...
Hi,The requirement is "When I have a virtual agent conversation and when I ask who is on-call and the correct user's name should be returned to me aligned to the on-call calendar." Please let me know if anybody knows how to achieve this ? Regards,Sra...
Good afternoon, everyone. I'm working on a workflow related to the creation of Catalog Tasks in a specific Catalog Item and I need to write a Script that would generate additional comments in each task, as the evolving on the RITM work. Could you ple...
Hi Community, I want to create a new change Model that uses the ootb change workflows. I have followed link below and the change form works however the approval flows dont work as it is not using the current workflow. How can I update the workflow to...
Can we be able to add the print button in activity log attachments, which can print the attachment?Below or above the download UI action. Please see the attached Screenshot.
Buen día Estimada Comunidad, Me podrían indicar cómo puedo modificar la información que se muestra en cada REQ que se visualizan en la sección My Requests en el Employee Center, me gustaría agregar la información que venga en el campo Description. Ag...
When the state of incident is changed to on hold with reason as Awaiting problem, check if there is already an existing problem with that incident, if not please create a new problem with similar details as incident.How it can be achieve by using bus...
Hola querida comunidad, Acudo a ustedes para que me orienten en saber exactamente cual es la funcionalidad del campo "Watch list" en un RITM, tengo entendido que se envía una notificación a los destinatarios incluidos en el watch list cuando se hace ...
I have multiple standard change templates that I created in dev environment and I wanted to move to those templates to prod/other higher environments but I wanted the approvals to get created in prod/other higher environmnets and once approved only i...
Hello , How to write script in user criteria so that if their is an article in German language then the knowledge author and owner of that article can view the article irrespective of whatever is their language?if (userGR.preferred_language == 'de'|...
Hi Team,1. I have created one custom Survey, for below use case,* When incident is moves to closed, survey emails should triggered to caller2. Created one custom notification on Incident table like below 3. In the tab what it will contain i added on...
Does anyone knows what was the UI version used back in 2011,2012,2013?
Instead of download i want to print the document.We need to add a print button to the document viewer instead of downloading the attachmentPlease find the attachment.Thank you!
Hi, whenever an email notification is created or triggered its type is sent failed. Can you please tell me how I will it be sent whenever a new notification email is triggered.Thanks in advance.
Hello All,I have created a new field called "resolution time" it should show duration on following bases until the ticket gets resolved. Monday to Friday (from 9am to 6pm). Saturdays, Sunday should be excluded. should also not count the time when the...
