In our current ServiceNow setup, incidents can be created in any state (not just "New"). However, we've noticed that if an incident is created in a state like "In Progress" or "On Hold," the Response SLA does not trigger since it's only configured to...
Hi all,Is there any way to enforce a rejection reason when an article is rejected from the list view in ServiceNow?Here’s what I’m trying to achieve:When the state is changed to 'Rejected', the system should require a rejection reason to complete the...
(function executeRule(current, previous /*null when async*/) { var cardOrderSysId = '000e49541b0e0d10683742e7bd4bcbed'; if (current.cat_item.toString() !== cardOrderSysId) { return; } var tinNumber = current.variables.u_tin;...
hi Team,when the user is Platform Administrator or user with "IT_LOCATION_ADMIN" rolewhen the user navigates to Location table in ServiceNow. Then the user should be allowed to view the Audit history for below attributes like city, state, street etc,...
Hey there, I created a custome field named "Event" that is of Multi Select type. I want 2 big paragraphs should be shown in the choice list. but I am unable to do so. Kindly help me configure it.Thanks in advance.
Hi All, I am working in Yokohama and trying to change the theme for the Header App Shell to be used in the UI Builder. My client would like the icon and the coloration to be changed. It has been decided that the Workspace App Shell is not what they...
Hi All,I have a 24x7 Helpdesk but other teams are 9-5. We have many escalations off hours, moving tickets from Helpdesk to the group but these don't need to be addressed same day. However we often have urgent off-hour escalations to the person on c...
what are the serviceNow important and popular modules, with which I can get into IT.
Even for a reply with existing email with watermark can we create a new ticket in servicenow. Is it possible to create a new record with a Reply having watermark. Thanks,Shashank Sharma
I have two ServiceNow instance , primary and secondary In primary the agents will be available to chat & in secondary end user use virtual agent for queries or to chat with live agents of primary instance. has anyone done this or provide way how i ca...
I have a dynamic filter screenshot below :which calls the SI : TSDynamicFilter.Script : var TSDynamicFilter = Class.create();TSDynamicFilter.prototype = Object.extendsObject(AbstractAjaxProcessor, {getMyManagedTS: function() { var my_managed_t...
how to send email notifications every 3 days if the request is not approved by the approver.
we want to show the my asset records depends on relevant assignment group users in workspace , any idea how to achieve this?
I have a form that generates variables on the form via record producer. The variables have the same names and values as the fields I am looking to populate the value of the field the same as the variable Scenario: user fills out variables saves form...
Hi, I am trying to create an email notification to be sent to the Assigned to of a SCTASK when an end user/opened by adds a new comment through the service portal. The issue we are facing is when a user adds a comment to the ticket (RITM) in the por...