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Resolved! Only Case Contacts should be available in Watchlist.

Hi Everyone,On Case Watchlist, clicking on Lookup list i could see list of ALL contacts but i would like to see only case contacts.I tried changing conditions in Reference qualifier but i'm missing something.Example: if  "x" account is selected and i...

Niranjan2 by Tera Contributor
  • 475 Views
  • 3 replies
  • 0 helpfuls

Inquiry About Creating a New Catalog Item

 Hello,Could you please clarify if it is acceptable to create a new catalog item called "Hardware Support" and deactivate the old one? What potential drawbacks should we consider if we proceed with this?The reason for deactivating the old item is tha...

Sonali01 by Tera Contributor
  • 582 Views
  • 8 replies
  • 0 helpfuls

Process for Managing ServiceNow Plugins

We install plugins in our environment for different product/functionalities which get new versions time to time. How you manage the process around management of these plugins? So these get upgraded in a controlled way when advance versions are availa...

Resolved! Access to new created database view for dashboards

I created a new database view and want to add a list report to my dashboards using this view but when I go to create this report, I don't see the new db view as an option. Is there something I need to do to publish this newly created view to get acce...

bywater by Tera Expert
  • 545 Views
  • 1 replies
  • 0 helpfuls

date diff calculation

Hi all, one of our metrics for changes is the average time it takes to close an incident after the planned end date. I know to calculate this correctly I will have to filter out any changes that were closed before the planned end date in the actual r...