SIR UI Configuration: Security Incident Form - Highligh VIPs on the Affected User related list.

As a Security Analyst, I want VIP users to be highlighted in the Affected Users related list in workspace so that it will call my attention if there are VIPs in the list.Lookup the user in the sys_user table and if the VIP field is true, uses field s...

unable to move change request to next phase

Hi, Please advise why i am unable view Review action button to move change request to next phase. still though i have admin, change manager access. is the workflow struck in this phase? Thanks.  

Attachment Loading slow in CSM FSM workspace on Case form

After upgrading xanadu version when i tried to download attachment from case formon CSM workspace its loading slow or some time its loading and giving error,This issue is no encounter for every user and not every time when user tried to download. Thi...

Incident template

Can we change the default field in the template?

Enable (show) SNOW Banner when opening tickets(task) in new tabs

Hi! Is there a way to enable or show the ServiceNow banner in every new tab? When I right click open a task under the ritm, it only shows the content frame with no banner.  I tried fiddling with some settings but can't find it. Thanks,itski

I'm not able to submit catalog request.

Hi,  I'm not able to submit catalog request. When I'm submitting that it is giving error.      Can anyone please help to fix that.  Regards, Nivedita     

Collaborate module is missing in left navigator

Hi All,I recently updated the system property to enable the Next Gen UI in our instance. However, I noticed that some modules, such as Collaborate, are not visible. If anyone has a solution or insights into this issue, please let me know.Thank you!

When exclude checkbox is set to true the task Ticket should NOT pull into the  SLA Calculations.

Hello Team, We have a requirement where we need to exclude task SLA records from calculations when exclude checkbox is set to true. I'm new to SLA's and would need some guidance on achieving this. Thank you,HP

Autopopulate SR once it was chosen in the field

Using incident template when creating incident from knowledge article

When creating an incident from a knowledge article, how to pass a template for the incident, depending on the knowledge article? So each knowledge article (in theory) could have their own specific incident template.

Exclude Users with Specific Roles and Web Service accounts from MFA (Multi factor Authentication)

I have enforced role-based MFA for admin/itil users but I want to exclude Web Service accounts that have admin/itil roles. Can someone assist me with this requirement.  ThanksUjjwal Sharma