users will only be able to see tickets relating to their role/assignment group

[skbn]

If category = HR
and the user is a member of an HR Support group (based on the user assignment group properties) then they can view the ticket
if the category is Technology
and the user is a member of an HR Support group (based on the users' assignment groups properties) then they can NOT view the ticket

Any recommendations or sources would be very appreciated.

Thanks in advance.

[Sandeep Rajput]

@skbn Simply create a read ACL on your table. In condition builder, simply add the conditions

Assignment group is HR Support Group 

AND

Category is HR.

No separate condition/ACL would be needed for the second condition (Category Technology).

[skbn]

Hi @Sandeep Rajput, thanks for your response. it is working fine for 2 categories, but I have 5 categories 

1. HR

2. Tech

3. Resource

4. Software

5. Hardware

how to achieve this?