Hi everyone,
In cmdb_ci table there is class: Business Application, Business Service, Technical Service
The requirement is as per Best practice CSDM does not recommend Services or applications to be exposed as CI.
So A review is required on Configuration Item Search and restriction criteria to support correct CI identification and selection.
As checked the CI is getting triggered on the basis of Caller Region
GetConfigurationItems: function(CallerDetails) {
var CallerRegion = CallerDetails.caller_id.location.u_region;
if (CallerRegion == 'Global') {
return 'install_status!=7';
} else {
return 'install_statusISNOTEMPTY^u_ci_region=Global^ORu_ci_region=' + CallerRegion;
}
},
What else should I add in the above script so that CI class Business Application, Business Service, Technical Service is not visible during search
