VA Submit A Request Topic Block - using links instead of conversation mode

zynsn
Tera Expert

‎04-21-2023 11:23 AM

Hi,


Is there a way to enforce all catalog item requests coming through VA to be displayed as a link so that the user can click the link and fill out everything in one window instead of having VA go through the conversation mode and get prompted for each question on a catalog item?

 

I tried modifying the OOTB Submit A Request topic block but came to a roadblock where I cannot delete the node "Request Catalog Item" It is saying there are variables being used in the topic but I can't locate where these variables are being used.

 

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mr_zia
Giga Guru

‎02-14-2025 04:43 AM

Hi,

You need to click on the request catalog topic block on your right you can see input string, clear them, now you should be able to delete that node.

 

I hope this helps.

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