VA - text response is not translated

[Shilpa Kamath]

Hi,

I have setup dynamic translation for agent chat which is working as expected. But some of the pre defined text messages aren't getting translated (as seen in the attachment). When I check under the language -> translation section in the VA designer, the status appears as not started or partial. Is there a way to translate this?

[James Chun]

Hey @Shilpa Kamath ,

Have you seen this article? There is a good video on how to configure translation on Virtual Agent.

https://www.servicenow.com/community/virtual-agent-nlu-blogs/language-translations-in-virtual-agent-...

Hope it helps, thanks!