Vip users flag is not showing when selected on caller field of incident why?

Debasis Pati
Kilo Sage

yesterday - last edited yesterday

Hello All,
when i have selected a vip user in the caller field then it is not showing red color or any diffenece to identify th caller is a vip 

what could be the issue its showing in red color in the default view but no differnce or coloer showing in service operation workspace.

@Ankur Bawiskar  any idea?

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7 REPLIES 7

Venky Kshatriy2
Tera Contributor
In response to Debasis Pati

44m ago

Hi @Debasis Pati , the OOB methods are not functioning as required. Please use this method in the client onLoad script:
g_form.addDecoration('field_name', 'icon_name', 'title')

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Tanushree Maiti
Mega Patron

yesterday

Hi @Debasis Pati 

 

Just validate your implemented step from here: Service Operations Workspace (SOW) - How to add a VIP Flag?

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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pururavasin
Tera Contributor

yesterday - last edited yesterday

Hello @Debasis Pati ,

Please check the following table whether a record for <incident> table with <caller_id> field exists in your SN environment:  <sys_highlighted_value>.
If not, then please create a new record.

In the related-list -> *Highlighted Value Conditions* <sys_highlighted_value_condition>,
please create a record for table as *Incident* & field as *caller_id*.

Choose a color of your choice to highlight *Caller* as a *VIP User* in Service Operations Workspace.

If this answer resolves the issue, please mark it as *Correct* or *Helpful*.

Thank you.

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