Virtal agent region specific set up

[rakshith_shetty]

Hi Team

I have a requirement to Enable virtual agent lite region specific, currently it is available to all users , How can I restrict its availability to specific regions and business units?

Regards

Rak**bleep**h

[Pradeep Thipani]

Hi @rakshith_shetty ,

Please find the below article that might help you,

https://www.servicenow.com/community/virtual-agent-nlu-forum/can-you-restrict-virtual-agent-to-a-spe...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830796

If using Agent Chat configuration, you can easily add any combination user portal and roles. If you need different options like location or groups, then you need to embed the widget to the portal header or footer. There you can use user criteria or edit the widget itself.

Thanks,

Pradeep