Virtual Agent API : How to select topic without NLU.

h_29 · ‎11-16-2023

Hello,

The NLU is enabled in instance but the topic is not associated with any intent or NLU.
We have a requirement to select a topic through Virtual agent bot-to-bot API without NLU or intent.

I have tried the below JSON.

{ 

"token": "xxx xxx xxx", 

"botToBot": true, 

"requestId": "request1111", 

"userId": "xxxx.xxx", 

   "message":{
    "text": "topic name",
    "typed": true
  }
}

I have already checked the ServiceNow docs Virtual Agent Bot Integration API.

I would appreciate any help.

@Victor Chen @Mark Roethof @Chris D

Thanks.