Virtual agent icon should display only for specific domain for specific portal, please help

[VarshaSambha]

Hello Everyone,

Virtual agent icon should display only for specific Domain(e.g xyz) for specific portal (csm), What is best practice, how many ways are there, should we control in widget?

please help.

[Hemanth M1 · Accepted solution]

Hi @VarshaSambha , 

that’s what i am saying, domain separation are not enabled on the portal (even if you have domain separation enabled in your instance just like script includes)

have you tried the clone logic and call widget based on logged user session logic by using VR widget instead portal agent configuration?