Virtual agent icon should display only for specific domain for specific portal, please help

[VarshaSambha]

Hello Everyone,

Virtual agent icon should display only for specific Domain(e.g xyz) for specific portal (csm), What is best practice, how many ways are there, should we control in widget?

please help.

[Hemanth M1]

Hi @VarshaSambha ,

I don't think you can control this to domain specific since Portal widgets, Portals, pages are domain independent however you can to specific page

Steps(There are many ways to add, one of it): Go to specific page, right click on the page > Page in Designer> From the widget list add Virtual agent service Portal widget as below 

1)

2)

Hope this helps, if so

[VarshaSambha]

Hi Hemanth,

Thank you for the reply,

I can add icon this for specific portal from the 'sp_agent_chat_config' table chat configurations, not required to add on page now a days, but i would like to make it vailable for spefific domain, even 'can view' for virtual agent widget user criteria doent work for me.

any other suggestions?

[Hemanth M1]

Hi @VarshaSambha ,

How do you check specific domain on portal?? do you check logged in user current domain if so

You can try this :

Clone HTML widget and check logged in user if condition met call the Virtual agent widget

you can refer this : https://www.servicenow.com/community/itsm-forum/call-a-widget-from-another-widget/td-p/755962/page/2

[VarshaSambha]

Hi Hemanth,

Thank you for the reply.

As you mentioned the embedded widget, it’s not applicable in my case because I used the Agent Chat configuration to enable Virtual Agent for the CSM portal.

Here’s an article that explains ways to add the Virtual Agent icon for CSM:
https://www.servicenow.com/community/virtual-agent-nlu-articles/am-i-using-service-portal-agent-chat... 

I’m not sure whether I should enable domain separation for this table 'sp_agent_chat_config' or change the approach I’m using to place the Virtual Agent on the portal.

Thank you.