Virtual Agent - Keywords

[12uy]

Hi team!
Why does ServiceNow fail to find a topic when I use a single character or a single number, such as '1' or 't,' as the keyword for the topic?

Thank you!

[Abbas_5]

Hello @12uy,
Please refer to the below link:
https://www.servicenow.com/community/developer-forum/virtual-agent-keywords/m-p/2678765

If it is helpful, mark it as a thumbs-up and accept the correction solution.
Thanks & Regards,
Abbas Shaik

[12uy]

Thanks!
But I want to use only one character to call a self-created topic as shown in the image above!