Virtual Agent trained by User input in chatbot or from previous incidents in ServiceNow

lhuertac
Tera Contributor

‎10-23-2023 04:32 PM

Hello!

When training the Virtual Agent, is there a way to use real-time user input (from the chatbot) to train the VA? Or train the VA using previous incidents in my ServiceNow?

 

0 Helpfuls
  • 172 Views
0 REPLIES 0