@yasserbouat , As Shivalika mentioned, If you need onsite support from the help desk, you can book an appointment and visit TechZone/TechHub to resolve your issues/requests or queries.
For example:
If your laptop is not working, you can book an appointment and visit your organization's service centers to get it fixed.
If you need new accessories, you can raise a request, book an appointment, and collect your accessories on time from the service centers.
For more technical details please visit below servicenow doc page
