what is flow designer and workflow how to create workflow explain steps

[Huynh Loc]

Hi @guntisaitej ,

Please refer to the following article for detailed information:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0789014

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[Ankur Bawiskar]

@guntisaitej 

these links should explain you

Flow Designer vs Workflow 

What is the difference between flow designer and workflow? 

Difference Flow Designer vs Workflow 

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[Tanushree Maiti]

ServiceNow Workflow is officially considered legacy technology, with new, OOB (out-of-the-box) workflows no longer shipped, especially starting in the Zurich release. While existing legacy workflows still work and can be edited in older instances, new automation should be built in Flow Designer.

Refer this posts:

Difference Flow Designer vs Workflow 

What is the difference between workflow and flow designer  

https://www.youtube.com/watch?v=uwWLlOqum9c

[yashkamde]

Hello @guntisaitej ,

As per my understanding,

Both have almost the same functionality that is trigger on a condition specified and then perform activities in sequence.

Flow designer is having better UI as it is newly introduced by ServiceNow few releases back and is added keeping non-technical people in mind.
There are considerable number of bugs at the moment.

Workflow is traditional way of doing things in sequence, is more powerful, tested and trusted.
It's is used by and built for developers.

Having said that I would suggest using flow designer wherever possible.

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