What steps are involved in activating Line-manager approval through a variable in Service Portal?

MateoH
Kilo Contributor

Identify Variable Triggers: Determine which variables in the Service Portal will act as triggers for Line-manager approval.

Configure Approval Rules: Establish rules specifying under what conditions Line-manager approval is required based on the variable inputs.

2 REPLIES 2

Community Alums
Not applicable

Harish KM
Kilo Patron
Kilo Patron

Hi @MateoH the line manager approval will always be the requested for user manager's approval, based on that you can determine conditions whether you need to trigger the approval, you can use Flow Designer with low code approach to send approvals

the below is the exercise on that

https://developer.servicenow.com/dev.do#!/learn/courses/utah/app_store_learnv2_flowdesigner_utah_flo...

Regards
Harish