Presentation on integration between artic wolf and service now
Hello,Did anyone have presentation on integration between artic wolf and service now
Forum Posts
Color the priority field based on priority value
Hi team,I have a requirement to highlight the priority field on Incident form with a different color based on the priority value.Red-Critical 1Blue-High.I know the process to highlight the field on the list view, but I want to change the background c...
Resolved! CAD
If the Create module field is selected when creating a table, what is the new module's default behavior?A. Open an empty form so new records can be createdB. Open a link to a wiki article with instructions on how to customize the behavior of the new ...
Resolved! How to update the question text of a Service Catalog item into a target table?
I used a Flow and wanted to put the question text of the item into column A of a table, and the item's value into column B. I added an Action (JavaScript), but I couldn't retrieve the content. (function execute(inputs, outputs) {var reqItemId = input...
Resolved! Notify the fulfiller when a customer replies to an email
Hello everyone,When a customer replies to an incident notification, I want a notification (additional comments) to go to the assigned fulfiller.I thought I found the solution here:Solved: Send notification when user responds to email noti... - Servic...
How to customise what happens when a Queue Trigger is activated
I'm wanting to change what happens when the Queue Trigger is activated. When the Queue Trigger happens, this is what the user sees:I want it to take them right to the topic, rather than asking this question first. Failing that, I'd like to change wha...
Resolved! How to take care of email properties and sysevent tables while cloning?
How to Handle Email Properties and sysevent Tables During a ServiceNow Clone?
Chat Survey after end user clicking end conversation
Is it possible to have 1 or more surveys depending on whether an end user uses the virtual agent and/or live agent chat be displayed when an end user clicks the end conversation button? Many thanks.
Implementing Mobile Pop-Ups in Now Mobile and Mobile Agent Apps
Let’s Dive into Creating Mobile Pop-ups in ServiceNow Mobile Pop-ups Overview: In ServiceNow's Now Mobile App, mobile pop-ups provide a great way to display important messages or prompts to users. These pop-ups enhance user experience by providing r...
voucher issue
Hi i have completed my CSA training but not receive the voucher yet and could'nt claim the voucher pls help me on this! THANKS AND REGRADS!Sravani siripurapu
Changing of case status to inprogress from Onhold
Whenever an associated incident is getting resolved, parent case status if "on hold" should change to "in progress."What will be the best approach for this through a business rule or workflow.
Updating Form Layout with additional fields on Change Model
I would like to understand if we can add new fields in Change model specific change request.For example , if it is retroactive change and I want to add field like "Related Incident" showing list of P1/P2 tickets but such change in form layout should ...
Resolved! Help with Setting Up Field Dependencies in Catalog Item (Laptop/Desktop Request)
Hi everyone,I'm working on a catalog item in ServiceNow titled "Laptop/Desktop Request". It includes several fields like radio buttons, text boxes, and lookup fields. I'm stuck on how to properly configure field dependencies.Here’s what I need help w...
Resolved! What happnes to the previewd not commited update sets in prod after clone?
I have around 30 update sets, which are previewed and not commited in production. I don't need the updates from these, what should i do them in production before cloning? I read somewhere that these will get cloned too and will stay previewd in test ...
Resolved! Creating a change request from problem Simulator Task ITSM
Hey everyone, i am having a problem in these task in the ITSM simulator:I have copied the code i found in a similar question Yet it is giving me this error and is validating. I have used the same code in the 'Create normal change' UI Action record. A...
