Resolved! Fill in risk assessment for change via flow
Hi, Following on from my other question, is it possible to fill in a risk assessment on a change via a flow.
Forum Posts
ESC Catalog Item: Download template + upload Excel with inline validation
Hi Community,I’m building an Employee Center (ESC) Catalog Item with this flow:User downloads an Excel template.User uploads the completed Excel.On upload, the system validates every required column and value (types, mandatory fields, allowed lists)....
Resolved! Virtual Agent Not Working and Showing Error Message "There was a problem on my side..."
I turned on Now Assist Virtual Agent in our sandbox instance. The necessary plugins are installed, and I followed the ServiceNow documentation to set up the Virtual Agent on the employee portal: Configuring Now Assist in Virtual Agent. I used the OOB...
What is the performance impact of activating platform analytics plugins on service now instance?
I was going through the documentation of platform analytics but couldn't find anything relevant performance impact of activating platform analytics on a service now instance on customer's end? Does the instance goes slow or any other impact?
Notification keeps triggering even when condition is not met
Hi Everyone, We have an email notification with the condition as seen on the screenshot, we are currently experiencing an issue where this email keeps on getting triggered and sent out whenever there are updates on state of the ticket (in progress t...
Virtual Agent / Agent workspace - Link pasted in the chat looks white
Hello fam! The link pasted in the Virtual Agent chat window looks white and is unreadable.Any ideas on how we can change the font color?
sc_task Business rule to move non agent comments from pending to work in progress.
Hi,I seem to be running into issues with trying to set up a business rule for sc_task. We want any non-agent replies to the sc_tasks to move the state from pending to work in progress. We only want this to work for 3 assignment groups. Another factor...
'Request' and 'Requested For' fields are empty for some of the RITM records
Hello AllI am facing issue when a new request is getting created via catalog item the Request and Requested For fields stay empty for the RITM record or request is not created while RITM record is created.I also saw the history of the records, showin...
Change Request template integration with Co-Pilot
Hi, we have multiple change requests to follow. Can I use the template of change request and give to co-pilot so that the team cant miss any rules?
My Co-pilot should tell me the list of actions I need to take from the Dashboard
Can I task my co-pilot to let me know the list of open Incidents for my team
Virtual agent : Service Portal agent chat configurations
Hi Team, OOTB with loaded demo data we could see that below are the properties available to configure for particular portal, Where I can get the list of all the properties which I can make use of if needed. live_agent_queue: $sp.getDisplayVal...
Resolved! Table schema export
As part of a overall project in our company we are building a data dictionary of all our applications. I am able to export the Table data contents to CSV, but I would also like to download the schema itself, I might be daft but I have not been able t...
Resolved! Updated work notes from the old value to the new value.
Hi @Ankur Bawiskar, I saw your earlier response in the community about updating work notes. I tried that method, and it successfully updates a single variable. However, I need to update multiple variables at once. For example, if there are 10 to 15 v...
How to Remove Recommendation Icon from Incident in ServiceNow?
Hello everyone,I am working with ServiceNow's UI Builder and I'm trying to remove the recommendation icon that appears in the "Incident" section. I have tried the following steps, but the icon is still visible:Deactivating: I made the icon inactive, ...
